MANOJ KUMAR
Indore
Summary
Dynamic Duty Officer with extensive experience at Ai Airport Services Ltd, excelling in emergency response and safety compliance. Proven track record in training staff and enhancing operational procedures, ensuring efficient resource allocation and effective communication. Recognized for leadership in high-pressure situations, driving process improvements and fostering team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Officer / Operational In Charge
Ai Airport Services Ltd
Indore
05.2025 - Current
- Monitored facility operations to ensure compliance with safety protocols and regulations.
- Coordinated emergency response efforts during incidents to maintain safety and order.
- Assisted in training new team members on operational procedures and safety guidelines.
- Managed communication between departments to streamline information flow during shifts.
- Conducted regular inspections of premises to identify potential safety hazards or issues.
- Documented incident reports accurately for review and action by management teams.
- Implemented checklists to ensure operational tasks were completed efficiently and accurately.
Duty Officer / Shift In Charge
Ai Airport Services Ltd
IGI Airport , Terminal 3 , New Delhi
11.2024 - 04.2025
- Monitored daily operations and ensured compliance with safety protocols.
- Coordinated communication between departments to facilitate effective service delivery.
- Managed scheduling and resource allocation for staff assignments and duties.
- Responded promptly to emergencies and implemented appropriate action plans.
- Conducted routine inspections to maintain facility standards and operational readiness.
- Documented incidents and prepared reports for management review and analysis.
- Collaborated with team members to streamline workflows and enhance efficiency.
- Directed staff during incidents to ensure safety protocols were followed.
- Responded to emergency calls and dispatched appropriate personnel and equipment.
- Prepared detailed reports summarizing findings from investigations or inquiries.
- Developed standard operating procedures for daily operations of duty officers.
- Collaborated with other organizations to coordinate joint efforts in responding to emergencies.
Duty Officer /Senior Key Account Manager
Ai Airport Services Ltd
Indore
08.2023 - 10.2024
- Coordinated daily operations and ensured adherence to safety protocols.
- Monitored facility activities and reported incidents to management promptly.
- Assisted in the development of operational procedures for staff compliance.
- Trained new employees on safety standards and operational guidelines.
- Participated in meetings with local government officials to discuss community needs related to emergency services.
Station Incharge
Al Ground Handling
Jagdalpur
01.2022 - 12.2022
- Recently appointed as Duty Officer for Indore International Airport.
- Airlines handled: Vistara Airline, Air India, British Midland Airline, Uzbekistan, Qatar Airline, Air India Express, Alliance Air, Russian Boeing cargo plane.
Ramp Officer
Vistara Airline
Jodhpur
01.2020 - 01.2022
Sr Customer Executive
AI Airport Service Ltd.
01.2021 - 12.2020
GIS Engineer
Get-It Lepton Software Pvt. Ltd.
Education
P.G Diploma - Remote Sensing
Kurukshetra University
Kurukshetra, Haryana01.2010
P.G - Geography
Maharshi Dayanand University
Rohtak01.2008
Graduation -
Maharshi Dayanand University
Rohtak01.2006
Intermediate -
Haryana Board of School Education
01.2003
Matriculation -
Haryana Board
MBA - HR & Marketing
Swami Vivekanand Subharti University
Meerut Skills
- Emergency response
- Safety compliance
- Incident documentation
- Operational procedures
- Staff training
- Resource allocation
- Team collaboration
- Communication management
- Process improvement
- Customer relations
- Problem resolution
- Leadership development
Languages
- English
- Hindi
Airlines Handled
- Vistara airline
- Air India
- British Midland Airlines
- Uzbekistan
- Qatar Airways
- Air India Express
- Alliance Air
- Russian Boeing cargo plane
- Aeroflot International Airlines
- Belavia International Airlines
- Mahan Internatinal Airlines
Personal Information
- Father's Name: Sh Dhanpatsingh
- Date of Birth: 09/01/83
- Marital Status: Married
Accomplishments
- National Integration Camp awarded by the Ministry of Sports, Government of India
- Appreciation was received from General Manager ,Air India Ltd, Sales and Marketing, and Hazard's New Delhi
- Achivement Award received from the CEO of AI Airport Services Ltd, New Delhi
Certification
- UGC NET Year 2012 with the subject of ( Geograpahy )
Languages
English
First Language
Timeline
Duty Officer / Operational In Charge
Ai Airport Services Ltd
05.2025 - Current
Duty Officer / Shift In Charge
Ai Airport Services Ltd
11.2024 - 04.2025
Duty Officer /Senior Key Account Manager
Ai Airport Services Ltd
08.2023 - 10.2024
Station Incharge
Al Ground Handling
01.2022 - 12.2022
Sr Customer Executive
AI Airport Service Ltd.
01.2021 - 12.2020
Ramp Officer
Vistara Airline
01.2020 - 01.2022
GIS Engineer
Get-It Lepton Software Pvt. Ltd.
P.G Diploma - Remote Sensing
Kurukshetra University
P.G - Geography
Maharshi Dayanand University
Graduation -
Maharshi Dayanand University
Intermediate -
Haryana Board of School Education
Matriculation -
Haryana Board
MBA - HR & Marketing
Swami Vivekanand Subharti University
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