Summary
Overview
Work History
Education
Skills
Languages
Airlines Handled
Personal Information
Accomplishments
Certification
Languages
Timeline
Generic
MANOJ KUMAR

MANOJ KUMAR

Indore

Summary

Dynamic Duty Officer with extensive experience at Ai Airport Services Ltd, excelling in emergency response and safety compliance. Proven track record in training staff and enhancing operational procedures, ensuring efficient resource allocation and effective communication. Recognized for leadership in high-pressure situations, driving process improvements and fostering team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Duty Officer / Operational In Charge

Ai Airport Services Ltd
Indore
05.2025 - Current
  • Monitored facility operations to ensure compliance with safety protocols and regulations.
  • Coordinated emergency response efforts during incidents to maintain safety and order.
  • Assisted in training new team members on operational procedures and safety guidelines.
  • Managed communication between departments to streamline information flow during shifts.
  • Conducted regular inspections of premises to identify potential safety hazards or issues.
  • Documented incident reports accurately for review and action by management teams.
  • Implemented checklists to ensure operational tasks were completed efficiently and accurately.

Duty Officer / Shift In Charge

Ai Airport Services Ltd
IGI Airport , Terminal 3 , New Delhi
11.2024 - 04.2025
  • Monitored daily operations and ensured compliance with safety protocols.
  • Coordinated communication between departments to facilitate effective service delivery.
  • Managed scheduling and resource allocation for staff assignments and duties.
  • Responded promptly to emergencies and implemented appropriate action plans.
  • Conducted routine inspections to maintain facility standards and operational readiness.
  • Documented incidents and prepared reports for management review and analysis.
  • Collaborated with team members to streamline workflows and enhance efficiency.
  • Directed staff during incidents to ensure safety protocols were followed.
  • Responded to emergency calls and dispatched appropriate personnel and equipment.
  • Prepared detailed reports summarizing findings from investigations or inquiries.
  • Developed standard operating procedures for daily operations of duty officers.
  • Collaborated with other organizations to coordinate joint efforts in responding to emergencies.

Duty Officer /Senior Key Account Manager

Ai Airport Services Ltd
Indore
08.2023 - 10.2024
  • Coordinated daily operations and ensured adherence to safety protocols.
  • Monitored facility activities and reported incidents to management promptly.
  • Assisted in the development of operational procedures for staff compliance.
  • Trained new employees on safety standards and operational guidelines.
  • Participated in meetings with local government officials to discuss community needs related to emergency services.

Station Incharge

Al Ground Handling
Jagdalpur
01.2022 - 12.2022
  • Recently appointed as Duty Officer for Indore International Airport.
  • Airlines handled: Vistara Airline, Air India, British Midland Airline, Uzbekistan, Qatar Airline, Air India Express, Alliance Air, Russian Boeing cargo plane.

Ramp Officer

Vistara Airline
Jodhpur
01.2020 - 01.2022

Sr Customer Executive

AI Airport Service Ltd.
01.2021 - 12.2020

GIS Engineer

Get-It Lepton Software Pvt. Ltd.

Education

P.G Diploma - Remote Sensing

Kurukshetra University
Kurukshetra, Haryana
01.2010

P.G - Geography

Maharshi Dayanand University
Rohtak
01.2008

Graduation -

Maharshi Dayanand University
Rohtak
01.2006

Intermediate -

Haryana Board of School Education
01.2003

Matriculation -

Haryana Board

MBA - HR & Marketing

Swami Vivekanand Subharti University
Meerut

Skills

  • Emergency response
  • Safety compliance
  • Incident documentation
  • Operational procedures
  • Staff training
  • Resource allocation
  • Team collaboration
  • Communication management
  • Process improvement
  • Customer relations
  • Problem resolution
  • Leadership development

Languages

  • English
  • Hindi

Airlines Handled

  • Vistara airline
  • Air India
  • British Midland Airlines
  • Uzbekistan
  • Qatar Airways
  • Air India Express
  • Alliance Air
  • Russian Boeing cargo plane
  • Aeroflot International Airlines
  • Belavia International Airlines
  • Mahan Internatinal Airlines

Personal Information

  • Father's Name: Sh Dhanpatsingh
  • Date of Birth: 09/01/83
  • Marital Status: Married

Accomplishments

  • National Integration Camp awarded by the Ministry of Sports, Government of India
  • Appreciation was received from General Manager ,Air India Ltd, Sales and Marketing, and Hazard's New Delhi
  • Achivement Award received from the CEO of AI Airport Services Ltd, New Delhi

Certification

  • UGC NET Year 2012 with the subject of ( Geograpahy )

Languages

English
First Language

Timeline

Duty Officer / Operational In Charge

Ai Airport Services Ltd
05.2025 - Current

Duty Officer / Shift In Charge

Ai Airport Services Ltd
11.2024 - 04.2025

Duty Officer /Senior Key Account Manager

Ai Airport Services Ltd
08.2023 - 10.2024

Station Incharge

Al Ground Handling
01.2022 - 12.2022

Sr Customer Executive

AI Airport Service Ltd.
01.2021 - 12.2020

Ramp Officer

Vistara Airline
01.2020 - 01.2022

GIS Engineer

Get-It Lepton Software Pvt. Ltd.

P.G Diploma - Remote Sensing

Kurukshetra University

P.G - Geography

Maharshi Dayanand University

Graduation -

Maharshi Dayanand University

Intermediate -

Haryana Board of School Education

Matriculation -

Haryana Board

MBA - HR & Marketing

Swami Vivekanand Subharti University
MANOJ KUMAR