Manoj Kumar
Chennai
Summary
Organized Restaurant Captain adept at building and managing teams of service-oriented individuals. Skilled at driving sales by recommending beverage pairings and upselling appetizers and desserts. Excellent communication and leadership skills.
Seasoned Restaurant Captain known for high productivity and efficient task completion. Possess specialized skills in team leadership, customer service excellence, and operational management. Excel at communication, problem-solving, and adaptability, ensuring smooth restaurant operations and superior guest experiences.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Captain
Star Briyani
Chennai
09.2021 - Current
- Assisted guests with menu selections and dining inquiries.
- Supported servers in delivering food and beverages promptly.
- Managed table settings and ensured cleanliness throughout the dining area.
- Facilitated guest feedback collection to improve service quality.
- Collaborated with kitchen staff to coordinate meal timing and special requests.
- Maintained inventory of dining supplies and communicated needs to management.
- Trained new team members on service standards and restaurant policies.
- Participated in team meetings to discuss service strategies and improvements.
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
- Ensured all health and safety regulations were adhered to at all times.
- Provided guests with excellent dining experiences.
- Maintained an efficient system for taking orders, preparing food, delivering beverages, processing payments.
- Established and managed schedule to keep shifts properly staffed.
- Inspected linens, silverware and dishes for cleanliness prior to service.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Greeted and welcomed guests to the restaurant.
- Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.
- Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Communicated daily with management about staffing needs, customer feedback, sales goals.
Captain
Anjappar
Chennai
09.2018 - 09.2020
- Conducted pre-flight inspections to ensure aircraft safety and compliance.
- Navigated diverse flight routes while maintaining optimal altitude and speed.
- Communicated effectively with air traffic control for coordinated flight operations.
Education
Eee - Electrical, Electronics And Communications Engineering
GOVT POLYTECHNIC NEDUNTHERU RAGHUNATHAPURAM PAPANASAM
Tamil Nadu 04.2015 - 09.2017
Skills
- Guest services
- Team management
- Order coordination
- Inventory management
- Customer feedback
- Service quality
- Training programs
- Shift scheduling
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Multitasking
- Beverage service
- Cash handling expertise
- Payment processing
Languages
Tamil
First Language
English
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Timeline
Restaurant Captain
Star Briyani
09.2021 - Current
Captain
Anjappar
09.2018 - 09.2020
Eee - Electrical, Electronics And Communications Engineering
GOVT POLYTECHNIC NEDUNTHERU RAGHUNATHAPURAM PAPANASAM
04.2015 - 09.2017