Manoj Kumar
Gwalior
Summary
Results-driven food and beverage operations professional with over 11 years of experience in managing restaurant and canteen operations. Expertise in financial record keeping, profit and loss reporting, and cash transaction handling. Proven track record of enhancing operational efficiency and implementing cost control measures while ensuring seamless service delivery.
Overview
11
11
years of professional experience
Work History
Senior Supervisor – F&B
Shiva Group of Companies
Madgaon, Goa
07.2020 - Current
- Led front-of-house operations during shifts, delivering exceptional customer service, fostering team coordination, and achieving high levels of guest satisfaction.
- Managed operational and financial activities, including local cash purchases, daily expenses, and billing control, ensuring accurate record keeping and enhancing cost efficiency.
- Prepared monthly Profit & Loss (P&L) reports and supported financial analysis for management decision-making.
- Handled payroll processing along with attendance muster management to ensure accurate and timely salary disbursement.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Ensured smooth daily operations by coordinating between kitchen, outlets, and administrative teams.
- Coordinated inventory management and maintained accurate stock records across outlets, supporting operational continuity and minimising disruptions.
- Managed supplier payments and maintained strong vendor relationships to ensure timely procurement and uninterrupted supply flow.
- Coordinated food dispatch from central kitchen to multiple outlets, ensuring timely delivery and operational consistency.
- Supported HR activities including onboarding formalities and documentation for new employees.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
Canteen Cashier cum Supervisor
Shiva Group of Companies
Singrauli
10.2019 - 07.2020
- Supervised team of 10 staff, coordinating roles to maintain efficient operations during peak meal hours.
- Managed high-volume daily cash and digital transactions using POS systems, ensuring 100% accuracy in end-of-day reconciliations.
- Resolved customer inquiries and complaints promptly, contributing to high satisfaction ratings.
- Monitored inventory levels for food and supplies, implementing stock rotation practices to minimise waste.
Canteen Cashier
Shiva Group of Companies
Bharuch
03.2018 - 09.2019
Steward
Sai Sarovar Bar & Restaurant
Daman
01.2015 - 12.2017
Education
B.Sc. - Mathematics
Jiwaji University
GwaliorHigher Secondary - Mathematics
MP Board
BhopalHigh School -
MP Board
BhopalSkills
- F&B Operations Management
- POS System Operations
- Inventory & Stock Management
- Inventory management
- Cash control
- Supplier payments
- Payroll management
- P&L reporting
- Central Kitchen Coordination
- HR Support & Onboarding
- Leadership & Team Supervision
- Staff supervision
- Team building
- Complaint resolution
- Decision making
- Microsoft Office (Excel, Word)
Custom
- B.Sc. (Mathematics), Jiwaji University, Gwalior, Madhya Pradesh
- Higher Secondary (Mathematics), MP Board, Bhopal, Madhya Pradesh
- High School, MP Board, Bhopal, Madhya Pradesh
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Senior Supervisor – F&B
Shiva Group of Companies
07.2020 - Current
Canteen Cashier cum Supervisor
Shiva Group of Companies
10.2019 - 07.2020
Canteen Cashier
Shiva Group of Companies
03.2018 - 09.2019
Steward
Sai Sarovar Bar & Restaurant
01.2015 - 12.2017
B.Sc. - Mathematics
Jiwaji University
Higher Secondary - Mathematics
MP Board
High School -
MP Board