MANOJ KUMAR B
Implementation Engineer | Product Support | WMS & ERP Specialist
Bengaluru
Summary
Efficient and detail-oriented Implementation Engineer with strong problem-solving and analytical abilities. Skilled in providing end-to-end technical support, including installation, configuration, UAT execution, troubleshooting, and validation of both software and integrated systems. Adept at working with JSON configurations, logs, APIs, and network-based applications to ensure smooth deployments and stable operations.
Experienced in collaborating with cross-functional teams and delivering clear communication to clients, stakeholders, and internal teams. Flexible, reliable, and committed to delivering high-quality implementations, seamless go-lives, and excellent customer experience.
Overview
7
7
years of professional experience
Work History
Implementation Engineer & Technical Support
C-Square Info-Solutions Ltd (A Subsidiary of Reliance Retail Limited)
10.2020 - Current
- Work with business and customer stakeholders to define product objectives and requirements
- Prioritize requirements and define the scope to meet market needs in a timely manner given available resources
- Developed customized solutions for clients, addressing unique business needs and improving overall system functionality.
- Develop, maintain, and distribute (as appropriate) standard project management deliverables for the successful launch of new products and services, including implementation plan, project schedule, project budget, and variances, issues & action items log, meeting minutes, risks assessment, and contingency plans
- Analyze logs, JSON configurations, and system data to diagnose and troubleshoot technical issues.
- Ensure all business systems, IT systems, partner platforms and networks are in place to support the offer and that the technical design accurately represents the requirements
- Accountable for on-time product delivery, product quality, cost, and operations.
- Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly.
- Created well-structured and readable XML documents, facilitating easy access and interpretation by endusers.
System Administrator
Mahaveer Medisales Private Limited
05.2018 - 10.2020
- Projects: PharmAssist - distribution inventory management and billing tool
- It's a B2B product which manages all the transactional data and inventory management in a local database, providing transactions, ledger reports, and inventory reports, etc.
- Storetrack - It's an add-on module for the B2B & B2C product
- It automates the process in the pharmaceutical warehouse operations and helps track the progress of the work and analyze the employees' performance with the help of interactive dashboards.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Provisioned new software and hardware for use, following established security policies.
Education
Bachelor Of Engineering - BE - Computer Science And Engineering
BNM Institute Of Technology
Bangalore01.2020
Skills
Dynamic customer service professional experienced in both call-center and retail store settings
Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
Highly professional, dependable, reliable and able to perform duties with minimal supervision
Managing Windows
Upgrading, installing, and configuring application software and computer hardware
Troubleshooting and providing technical support to employees
Creating and managing system permissions and user accounts
Performing regular security tests and security monitoring
Maintaining networks and network file systems
MySQL
Systems Analysis
AWS Cloud (Basic)
Performance Optimization
Requirements Analysis
Customer Support
Technical Implementation
Software Implementation
Network configuration
JSON, XML, APIs (Basics),
Awards
Best Performer – 2021 – C-Square Info Solutions Pvt. Ltd.
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Websites, Portfolios, Profiles
www.linkedin.com/in/manoj-kumar-b-26204a136
Timeline
Implementation Engineer & Technical Support
C-Square Info-Solutions Ltd (A Subsidiary of Reliance Retail Limited)
10.2020 - Current
System Administrator
Mahaveer Medisales Private Limited
05.2018 - 10.2020
Bachelor Of Engineering - BE - Computer Science And Engineering
BNM Institute Of Technology