MANOJ KUMAR B
Implementation Engineer | Product Support | WMS & ERP Specialist
Bengaluru
Summary
Efficient and detail-oriented Implementation Engineer with strong problem-solving and analytical abilities. Skilled in providing end-to-end technical support, including installation, configuration, UAT execution, troubleshooting, and validation of both software and integrated systems. Adept at working with JSON configurations, logs, APIs, and network-based applications to ensure smooth deployments and stable operations.
Experienced in collaborating with cross-functional teams and delivering clear communication to clients, stakeholders, and internal teams. Flexible, reliable, and committed to delivering high-quality implementations, seamless go-lives, and excellent customer experience.
Overview
7
7
years of professional experience
Work History
Implementation Engineer & Technical Support
C-Square Info-Solutions Ltd (A Subsidiary of Reliance Retail Limited)
10.2020 - Current
- Work with business and customer stakeholders to define product objectives and requirements
- Prioritize requirements and define the scope to meet market needs in a timely manner given available resources
- Developed customized solutions for clients, addressing unique business needs and improving overall system functionality.
- Develop, maintain, and distribute (as appropriate) standard project management deliverables for the successful launch of new products and services, including implementation plan, project schedule, project budget, and variances, issues & action items log, meeting minutes, risks assessment, and contingency plans
- Analyze logs, JSON configurations, and system data to diagnose and troubleshoot technical issues.
- Ensure all business systems, IT systems, partner platforms and networks are in place to support the offer and that the technical design accurately represents the requirements
- Accountable for on-time product delivery, product quality, cost, and operations.
- Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly.
- Created well-structured and readable XML documents, facilitating easy access and interpretation by endusers.
System Administrator
Mahaveer Medisales Private Limited
05.2018 - 10.2020
- Projects: PharmAssist - distribution inventory management and billing tool
- It's a B2B product which manages all the transactional data and inventory management in a local database, providing transactions, ledger reports, and inventory reports, etc.
- Storetrack - It's an add-on module for the B2B & B2C product
- It automates the process in the pharmaceutical warehouse operations and helps track the progress of the work and analyze the employees' performance with the help of interactive dashboards.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Provisioned new software and hardware for use, following established security policies.
Education
Bachelor Of Engineering - BE - Computer Science And Engineering
BNM Institute Of Technology
Bangalore01.2020
Skills
Dynamic customer service professional experienced in both call-center and retail store settings
Awards
Best Performer – 2021 – C-Square Info Solutions Pvt. Ltd.
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Websites, Portfolios, Profiles
www.linkedin.com/in/manoj-kumar-b-26204a136
Timeline
Implementation Engineer & Technical Support
C-Square Info-Solutions Ltd (A Subsidiary of Reliance Retail Limited)
10.2020 - Current
System Administrator
Mahaveer Medisales Private Limited
05.2018 - 10.2020
Bachelor Of Engineering - BE - Computer Science And Engineering
BNM Institute Of Technology