MANOJ KUMAR CHAUDHARY
Operation Manager
Kalyan East
Summary
Results-driven Logistics and Supply Chain Professional with 15+ years of experience in First Mile, Mid Mile and Last Mile Operations, Transportation, Warehousing, Vendor Management, Fleet Operations and Team Leadership. Proven expertise in KPI achievement, service-level improvement, cost optimization, process audits, client management and operational excellence across large-scale logistics networks.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Assistant Operations Manager
Expressbees Services Pvt. Ltd.
12.2024 - Current
- Managing Mumbai hub, branch and line-haul operations.
- Driving pickup performance up to 98% and delivery performance up to 90%.
- Montly Handling 28000 Tons inbound and 45000 tons outbound with intransit shipments.
- Leading vendor engagement, cost control, process audits and loss prevention initiatives.
- Improved vehicle productivity and operational efficiency through process optimization.
- Team Strength & Leadership
- Workforce Optimization: Aligned supervisor strengths with shift bottlenecks and introduced cross-functional training to completely eliminate single-point failures.
- Productivity & Safety: Set hourly pick/pack targets to boost daily throughput while maintaining a zero-incident safety culture through daily floor briefings.
- Vendor & Stakeholder Management
- Vendor Consolidation: Reduced active packing suppliers to leverage bulk volume discounts and renegotiated contracts to secure extended payment terms, improving cash flow.
- SLA Enforcement: Implemented monthly vendor scorecards and strictly tied payments to turnaround time (TAT) windows, ensuring 100% delivery compliance.
- Consignor & Consignee Engagement: Synced promotional calendars with consignors to predict volume spikes and automated pre-alert dispatch systems, which noticeably reduced delivery refusal rates.
- Damage Control: Established weekly feedback loops and resolution calls with stakeholders to systematically reduce recurring transit damages.
- Warehouse Infrastructure & Cost Initiatives
- Rack Infrastructure Setup: Designed and executed the transition to Very Narrow Aisle (VNA) and double-deep racking systems for high-density product lines; expanded vertical storage to 5 tiers, increasing pallet capacity by 35% and saving external leasing costs.
- Packaging Optimization: Switched to right-sized boxes and automated stretch-wrap limits, significantly reducing dimensional weight charges and consumable waste.
- Cost saving
- Optimized labor allocation based on workload and productivity requirements, resulting in improved workforce efficiency and effective cost control.
- Reviewed vendor commercials and closely monitored transportation expenses to minimize the use of ad-hoc vehicles, leading to significant transportation cost savings and overall cost optimization.
Assistant Operations Manager
Rivigo by Mahindra Logistics
11.2022 - 12.2024
- Managed First Mile, Mid Mile and Last Mile operations.
- Handled route planning, vendor management, client coordination and KPI delivery.
- Focused on operational excellence, service quality and cost management.
Area Operations Manager
Rivigo
03.2021 - 11.2022
- Managed Mumbai operations and retail logistics.
- Manpower planning, stock clearance and client issue resolution.
- Improved service levels and daily operational performance.
Team Leader
Rivigo
06.2018 - 03.2021
- Supervised pickup and operations teams.
- Managed inventory, appointment deliveries and hub activities.
- Handled a workforce of approximately 70 staff members.
Innovative Logistics Services Pvt. Ltd.
06.2016 - 06.2018
- Worked as Regional Coordinator and Shift In-Charge.
- Managed branch coordination, shipment tracking and route monitoring.
Senior Associate
Gati KWE Express Pvt. Ltd.
01.2014 - 06.2016
- Handled hub and branch operations, dispatch control and warehouse coordination.
Warehouse In-Charge
Phoenix Enterprises
03.2012 - 12.2013
- Managed production planning, inventory, dispatch and procurement operations.
Education
SSC -
Maharashtra Board
Bachelor of Computer Applications (BCA) - undefined
Pune University
01-2012
HSC - undefined
Mumbai Board
01-2009
Skills
Operations Management
Logistics & Transportation
Supply Chain
Fleet Management
Vendor Development
Warehouse Operations
Inventory Control
Team Leadership
Route Planning
Cost Reduction
P&L
Monitoring
Process Audits
Client Relationship Management
KPI & SLA Management
MS Excel
MS Word
PowerPoint
Internet Applications
C
C
C#
VB
Timeline
Assistant Operations Manager
Expressbees Services Pvt. Ltd.
12.2024 - Current
Assistant Operations Manager
Rivigo by Mahindra Logistics
11.2022 - 12.2024
Area Operations Manager
Rivigo
03.2021 - 11.2022
Team Leader
Rivigo
06.2018 - 03.2021
Innovative Logistics Services Pvt. Ltd.
06.2016 - 06.2018
Senior Associate
Gati KWE Express Pvt. Ltd.
01.2014 - 06.2016
Warehouse In-Charge
Phoenix Enterprises
03.2012 - 12.2013
HSC - undefined
Mumbai Board
Bachelor of Computer Applications (BCA) - undefined
Pune University
SSC -
Maharashtra Board