Manoj Kumar Namdev
Sr. Engineer
Bhopal,Madhya Pradesh
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth with 10+ years Experience in Support, Sales & Customer service.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Sr. Engineer
Reliance ResQ
Bhopal, Madhya Pradesh
01.2019 - Current
- Implemented and maintained 4K material for LED TV Wall in Reliance Digital Stores in MP, CG & ROM areas.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain 4K Display in digital Stores.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Field Operations, New Store Installation, maintainance.
CCC Engineer
Reliance Digital
Bhopal, Madhya Pradesh
07.2017 - 12.2018
- Handling Customer complaints, Mobile, Laptop & printer configuration, Troubleshooting & internal hardware support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
CSR
IFB Appliances Limited
Bhopal, Madhya Pradesh
04.2015 - 02.2017
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Relationship Executive
Matrimony.Com
Bhopal, Madhya Pradesh
01.2014 - 06.2015
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers to encourage repeat business.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
Sales Executive
Bharti Airtel
01.2013 - 03.2014
- Postpaid & Broadband Connection lead generation & conversion.
Customer Care Executive
First Source Solutions Limited
07.2010 - 02.2013
- Technical Support For Airtel Broadband Customer
Insurance Adviser
Aegon Religare Insurance Limited
04.2009 - 03.2010
Education
BSW - Social Work
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
Karaundi, District-Katni, Madhya Pradesh04-2024
No Degree - Computer Operation & Programming Assistant.
Peoples ITI
Bhopal Madhya Pradesh 08.2016 - 07.2017
High School Diploma -
MPBSE
MP Board04.2006
Skills
- Networking, Installation
- System Troubleshooting
- Problem-Solving
- Technical Troubleshooting
- Work Planning
- Team Supervision
- Equipment monitoring
- Operational Support
Resume Link
https://www.learnvern.com/resume/manojkumar0f928a
Personal Information
Title: 4K Engineer
Hobbies and Interests
- Traveling
- Singing
Languages
Hindi
First Language
Timeline
Sr. Engineer
Reliance ResQ
01.2019 - Current
CCC Engineer
Reliance Digital
07.2017 - 12.2018
No Degree - Computer Operation & Programming Assistant.
Peoples ITI
08.2016 - 07.2017
CSR
IFB Appliances Limited
04.2015 - 02.2017
Relationship Executive
Matrimony.Com
01.2014 - 06.2015
Sales Executive
Bharti Airtel
01.2013 - 03.2014
Customer Care Executive
First Source Solutions Limited
07.2010 - 02.2013
Insurance Adviser
Aegon Religare Insurance Limited
04.2009 - 03.2010
BSW - Social Work
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
High School Diploma -
MPBSE
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