Summary
Work History
Education
Skills
Cricket, Music ,Running
Timeline
Generic

Manoj Kumar p

Technical Support
Bengaluru

Summary

Proven Technical Support Representative from 247.ai, adept in swiftly resolving complex technical issues and elevating customer satisfaction. Specializes in technical support and customer service, demonstrating adaptability and expertise in LAN/WAN technologies. Achieved significant improvements in user experience through effective problem-solving and professional remote assistance. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Work History

Technical Support Representative

247.ai
03.2024 - 08.2024
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

Bachelor of Science - Mechanical Engineering

New Horizon College Of Engineering
Marathahalli, Bengaluru
04.2001 -

Skills

Technical Support

Customer service expert

Technical issues analysis

Service support

Adaptability

LAN/WAN

Desktop support

Cricket, Music ,Running

Playing sports and listening to music is my hobby.

Timeline

Technical Support Representative

247.ai
03.2024 - 08.2024

Bachelor of Science - Mechanical Engineering

New Horizon College Of Engineering
04.2001 -
Manoj Kumar pTechnical Support