Manoj Kumar Pasam
Bangalore
Summary
To be part of a reputed company and contribute towards the organization’s goals with my skills and knowledge, and aspire to learn, improve, and grow both professionally and personally.
A dynamic, team spirited, and performance driven professional, currently associated with IDFC First Bank as FOS (Financial Ombudsman Service).
Overview
7
7
years of professional experience
Work History
FOS (Financial Ombudsman Service)
IDFC First Bank
09.2023 - Current
- Providing Consumer durable loans
- Sourcing of New & EBC Customers to increase Business
- Documents collect and validation
- Cross Selling products & Funds recovery from customers
- Maintain good relationships with customer so that the business can maximize the value of those relationships
- Ensure and maintain effective professional relationships with staff
Customer Care Center Engineer
Reliance Digital
02.2022 - 04.2023
- Responsible for addressing the questions and concerns of customers about their purchased products
- Addressing technical problems via telephone or internet services or Field services
- Repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analysing customer feedback
Trainee-Relationship executive
Shriram Transportation, Finance Company Ltd
09.2019 - 03.2020
- Providing loans for Vehicles
- Canvasing and sourcing of New Customers to increase Vehicle loan Business
- Documents collect and validation
- Revenue generations through Cross Selling products & Interest Collection
- Funds recovery from customers
- Maintain good relationships with customer so that the business can maximize the value of those relationships
- Ensure and maintain effective professional relationships with staff
- Monthly report preparation and submit to supervisor
Transaction Processor
Conduent Business Services India LLP
08.2018 - 03.2019
- Company Overview: As a contractor
- Monitor all transactions
- Manage everyday work activities and informed supervisor appropriately
- Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require
- Monitor all data entry operations and ensure compliance to timeframe
- Ensure and maintain effective professional relationships with staff
- Perform quality check assessment on all processes of various associates
- As a contractor
Education
MBA -
Vikrama Simhapuri University
01.2016
B.com -
Vikrama Simhapuri University
01.2014
PUC -
Board of Intermediate Education
01.2011
SSC (10th) -
Board of Secondary Education
01.2009
Skills
- Self motivated
- Hardworking
- Flexibility and adaptability
- Stress tolerance
- Basic knowledge of computer skills MS-office
- Hands on experience on MS-Word, MS-Excel and MS-PowerPoint
- Basic Tally
Disclaimer
I hereby declare that all the above-mentioned details are true to the best of my knowledge.
Activities
- Playing Cricket
- Chess
- Forming
Timeline
FOS (Financial Ombudsman Service)
IDFC First Bank
09.2023 - Current
Customer Care Center Engineer
Reliance Digital
02.2022 - 04.2023
Trainee-Relationship executive
Shriram Transportation, Finance Company Ltd
09.2019 - 03.2020
Transaction Processor
Conduent Business Services India LLP
08.2018 - 03.2019
MBA -
Vikrama Simhapuri University
B.com -
Vikrama Simhapuri University
PUC -
Board of Intermediate Education
SSC (10th) -
Board of Secondary Education
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