Summary
Overview
Work History
Education
Skills
Disclaimer
Activities
Timeline
Generic

Manoj Kumar Pasam

Bangalore

Summary

To be part of a reputed company and contribute towards the organization’s goals with my skills and knowledge, and aspire to learn, improve, and grow both professionally and personally.

A dynamic, team spirited, and performance driven professional, currently associated with IDFC First Bank as FOS (Financial Ombudsman Service).

Overview

7
7
years of professional experience

Work History

FOS (Financial Ombudsman Service)

IDFC First Bank
09.2023 - Current
  • Providing Consumer durable loans
  • Sourcing of New & EBC Customers to increase Business
  • Documents collect and validation
  • Cross Selling products & Funds recovery from customers
  • Maintain good relationships with customer so that the business can maximize the value of those relationships
  • Ensure and maintain effective professional relationships with staff

Customer Care Center Engineer

Reliance Digital
02.2022 - 04.2023
  • Responsible for addressing the questions and concerns of customers about their purchased products
  • Addressing technical problems via telephone or internet services or Field services
  • Repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company's offerings
  • Providing proactive customer outreach
  • Handling customer complaints
  • Collecting and analysing customer feedback

Trainee-Relationship executive

Shriram Transportation, Finance Company Ltd
09.2019 - 03.2020
  • Providing loans for Vehicles
  • Canvasing and sourcing of New Customers to increase Vehicle loan Business
  • Documents collect and validation
  • Revenue generations through Cross Selling products & Interest Collection
  • Funds recovery from customers
  • Maintain good relationships with customer so that the business can maximize the value of those relationships
  • Ensure and maintain effective professional relationships with staff
  • Monthly report preparation and submit to supervisor

Transaction Processor

Conduent Business Services India LLP
08.2018 - 03.2019
  • Company Overview: As a contractor
  • Monitor all transactions
  • Manage everyday work activities and informed supervisor appropriately
  • Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require
  • Monitor all data entry operations and ensure compliance to timeframe
  • Ensure and maintain effective professional relationships with staff
  • Perform quality check assessment on all processes of various associates
  • As a contractor

Education

MBA -

Vikrama Simhapuri University
01.2016

B.com -

Vikrama Simhapuri University
01.2014

PUC -

Board of Intermediate Education
01.2011

SSC (10th) -

Board of Secondary Education
01.2009

Skills

  • Self motivated
  • Hardworking
  • Flexibility and adaptability
  • Stress tolerance
  • Basic knowledge of computer skills MS-office
  • Hands on experience on MS-Word, MS-Excel and MS-PowerPoint
  • Basic Tally

Disclaimer

I hereby declare that all the above-mentioned details are true to the best of my knowledge.

Activities

  • Playing Cricket
  • Chess
  • Forming

Timeline

FOS (Financial Ombudsman Service)

IDFC First Bank
09.2023 - Current

Customer Care Center Engineer

Reliance Digital
02.2022 - 04.2023

Trainee-Relationship executive

Shriram Transportation, Finance Company Ltd
09.2019 - 03.2020

Transaction Processor

Conduent Business Services India LLP
08.2018 - 03.2019

MBA -

Vikrama Simhapuri University

B.com -

Vikrama Simhapuri University

PUC -

Board of Intermediate Education

SSC (10th) -

Board of Secondary Education
Manoj Kumar Pasam