Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
MANOJ KUMAR R

MANOJ KUMAR R

Bangalore

Summary

Dynamic leader with a proven track record at Design Cafe, achieving 107% of center goals and driving 63% YOY growth. Expert in sales management and team building, I excel in performance evaluation and strategic planning, fostering operational efficiency while enhancing customer relationships. Committed to delivering impactful results through innovative marketing strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Center Head

Design Cafe
Bangalore
04.2024 - Current
  • Created a positive work environment through team building activities, constructive feedback sessions, and employee recognition programs.
  • Oversaw daily operations and ensured adherence to company policies and procedures.
  • Managed staff schedules and coordinated training sessions for new hires.
  • Monitored staff performance and provided feedback to improve efficiency.
  • Achieved center goals and objectives by 107%, and YOY growth of 63% from FY 23-24.
  • Directed the design and implementation of strategies to ensure successful center operations.
  • Reviewed existing processes regularly in order to suggest modifications that can lead to improved results.
  • Conducted regular audits of equipment used in the center for maintenance purposes.
  • Developed and executed marketing plans to increase customer base and improve brand visibility.
  • Collaborated with other departments within the organization in order to ensure the smooth functioning of operations across the region.
  • Evaluated performance of employees through weekly meetings, feedback sessions, and regular assessments.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Associate Centre Sales Head

Design Café
Bangalore
04.2023 - 03.2024
  • Achieved annual sales targets, exceeding regional goals by an average of 147%.
  • Managed a team of three individuals to consistently meet monthly and quarterly objectives.
  • Enhanced sales processes to streamline customer acquisition and onboarding.
  • Developed targeted strategies for new markets through competitor analysis.
  • Monitored metrics and marketing investments to drive performance improvements.
  • Delivered compelling sales presentations that simplified technical information for clients.
  • Coached team members in innovative selling techniques to boost revenue.
  • Increased sales conversion rates by 30% through effective strategies.
  • Implemented CRM tools for tracking sales performance effectively.

Team Lead

Tusker Harley-Davidson
Bangalore & Goa
01.2015 - 07.2017
  • Team Lead Senior Motorcycle Sales Consultant, Tusker Harley-Davidson, Bengaluru JAN 12th 2015 – 2017 (2year 6 months)
  • Was responsible for selling motorcycles and achieving the targets of Harley Davidson Motorcycles. On weekly, monthly, quarterly and yearly basis Built and managed Implemented and effectively managed processes to facilitate and complete the achievement as well as maintenance of targets regularly.
  • Motivate teams to achieve assigned results.
  • Co-ordinated with teams and assisted them in designing and implementing the marketing events from an end-to-end standpoint (Test-Ride and Win contests, Attainability campaigns, and other events in different parts of Karnataka as a part of the Harley Davidson Marketing campaign).
  • Generated quality leads by converting leads into prospects and prospects into end customers.
  • Ensured and remained responsible for consistent process compliance by checking, inspecting and authorizing all necessary orders, picking slips, Additional Trainings/ Certifications Attended Sales Management for Harley Davidson to gain an understanding of Whole Sales & Retail Sales of Harley & learn different techniques of selling a motorcycle as well as soft skills such as: Connecting with customers, understanding and satisfying needs of clients, establishing a client centric approach, obtaining commitment and ensuring sustainable as well as viable relationships with clients.
  • Increasing awareness and understanding with reference to brand delivery, H-D Visual Merchandising standards and retail policies. Dealer networking of Asia Pacific region.
  • Interacting with the Product Development team from Harley-Davidson Motor Company and providing suggestions on what customers are asking for.
  • Show Floor Walkthrough. Relationships with clients and worked with them in order to achieve the strategic objectives and goals of the company.
  • Worked with teams to achieve whole sale and retail sales of Harley-Davidson Motorcycles.
  • Demonstrated strong leadership skills and ability to manage and requisitions and purchase orders. Also complied to the Harley standards of delivering value its clients. Achieved an annual quota of 128%. Achieved a whopping 5 cr individually in the year 2018.
  • Created / converted 15 Up-sell opportunities amounting to 1.5 Cr INR. Generated a revenue of INR 3 Crores through referrals Promoted in the span of 2.5 Years.
  • Established a good relationship between customers and business and Won the best team for achieving customer satisfaction index in Harley-Davidson, India (2018).
  • Achieved Monthly and quarterly targets consistently. Davidson Motorcycles.
  • Attended Harley-Davidson Selling Skills Workshop and Went through multiple Harley-Davidson Online Trainings, Business seminars and Software Based Trainings for Vehicle Sales Record Management at Harley Davidson.
  • Reputed as the best sales person and team lead.

Education

MBA - Marketing and Strategic Management

Swiss Business School
Zurich, Switzerland
01.2019

PGDM -

Ramaiah Institute of Management Sciences
Bangalore
01.2019

BBM -

New Horizon College
Bangalore
01.2014

Skills

  • Team building and employee training
  • Sales management and revenue growth
  • Performance evaluation and improvements
  • Marketing strategy and business forecasting
  • Customer relationship management
  • Operational efficiency and cross-department collaboration
  • Conflict resolution and strategic planning

Certification

  • Global Management, Singapore.
  • Digital Marketing
  • Google digital certifications.
  • Advance Excel certification

Languages

English, Kannada, Hindi, Tamil, Telgu

Accomplishments

  • Part of of Founders Club FY 24-25 (Top 5% of Design Cafe).
  • Best Center for the Year 24-25 In design Cafe. Back-to-back best center award for the quarter from Q2 to Q3
  • Best Center Head Pan India FY 24-25.
  • Won Sales Championships for 3 consecutive quarters.
  • Best outgoing sales executive and sales TL at Harley-Davidson, India
  • Responsible achieving best CXI award in India.
  • Named "Sales Manager of the month Feb and August" in 2020 and also in the 1st & 2nd quarter 2021. Best sales team 2022-2023 PAN India.
  • Responsible for the highest revenue generation for pan India, Design Café
  • Highest Star rating with 5 stars in Design Café for exceptional performance.
  • Recognitions for L&D trainings and process inputs.

Timeline

Center Head

Design Cafe
04.2024 - Current

Associate Centre Sales Head

Design Café
04.2023 - 03.2024

Team Lead

Tusker Harley-Davidson
01.2015 - 07.2017

MBA - Marketing and Strategic Management

Swiss Business School

PGDM -

Ramaiah Institute of Management Sciences

BBM -

New Horizon College

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