Summary
Overview
Work History
Education
Skills
hobbies
Timeline
CustomerServiceRepresentative

MANOJ KUMAR V

Software Integration
Bengaluru

Summary

SummaryRename Experienced Project integration with IT experience. Skills include computer application tools such as IMS, change management, configuration management, Jenkins, IDEAS, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration such as GATED checked process in Jenkins.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

First

Software Integration EngineerJun
Bengaluru
01.2019 - Current
  • Software integrator to build a gated checkin system for KIA_NQ5 Project to maintain the quality and metrices values
  • Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security
  • Used configuration management tool in IMS to maintain projects, created checkpoint for each release and checked for build error before release
  • Maintained ASIA 1 Jenkins master with debugging its errors and fixing the build to run parodically once in a day
  • Defined technical integration strategy and developed Integration plans
  • Flexible working in late nights to meet the project release deadlines and delivery of the project to customer
  • Collected, analyzed and reported program metrics, including product technical performance measures and key performance parameters
  • Made recommendations to improve technical practices.

Technical Support EngineerJan

Microsoft
Bengaluru
01.2018 - 06.2019
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions
  • Acted as the direct point of contact for any escalations from first-line engineers
  • Installed and set up applications for clients, including anti-virus software and Microsoft Office
  • Comminuted technical computer information to non-technical audiences through easy-to-understand presentations and demonstrations
  • Provided clear and concise step-by-step technical support
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
  • Offered expert advice to junior staff on a [Timeframe] basis.

Education

Master - computer application, computers

Brindavan College of Engineering
Bengaluru, KA
07.2015 - 03.2018

BCA Graduate - computers, CONDITIONS

Bishop cotton collage

Skills

IMS (configuration Management, change management )

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hobbies

Gym

football

guitar

PC games

Timeline

First

Software Integration EngineerJun
01.2019 - Current

Technical Support EngineerJan

Microsoft
01.2018 - 06.2019

Master - computer application, computers

Brindavan College of Engineering
07.2015 - 03.2018

BCA Graduate - computers, CONDITIONS

Bishop cotton collage

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MANOJ KUMAR VSoftware Integration