Summary
Overview
Work History
Education
Skills
Accomplishments
Declaration
Languages
Timeline
AssistantManager

Manoj Kuntal

Gurgaon

Summary

French language graduate with 8+ years of experience in Banking and Finance domain, Airline ticketing and travel, Customer service executive and Quality analyst. Seeking a French language role to leverage organizational skills and diverse expertise for company's growth and career development.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Genpact India Pvt.Ltd.
Gurgaon
2019.12 - Current
  • Currently work for Canadian based bank.
  • Have experience in Banking and Finance domain, client management and team leadership
  • Do Financial spreads of a company
  • To verify Balance sheet and Income statement of an entity and fill in a RRT after verification of all financial documents
  • Check all the financial documents and Siebel score of clients for background verification before passing loan to clients
  • Do Quality check of our team members of Financial spreads like balance sheet and income statement
  • Worked on Accounts Receivable functions, including invoicing, collections, and payment processing in previous process within Genpact.
  • Implemented effective strategies to minimize overdue payments and reduce outstanding debts.
  • Conducted thorough analysis of customer credit profiles and assessed risk factors to mitigate potential financial losses.
  • Collaborated with cross-functional teams to resolve billing discrepancies, address customer inquiries, and ensure accurate financial records.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

French Customer Service Executive

WNS Global Services
Gurgaon
2016.04 - 2019.11
  • Worked there in a travel process and my profile was to resolve customers queries over on call and over on e-mail regarding travel related problems like modification of dates on flight tickets, cancellation of tickets, name change or name correction of flight tickets in French language for French market clients.
  • Did QC also of our team members and gave feedback to each member on weekly basis.
  • Provided prompt and courteous service to customers via phone and email.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Identified opportunities for process improvement within the customer service department.
  • Collaborated with other departments to ensure customer satisfaction.
  • Performed follow-up calls to customers regarding their inquiries.

French Language Expert

Concentrix Daksh Services Pvt. Ltd.
Gurgaon
2015.08 - 2016.01
  • Worked in Concentrix for Amazon.fr
  • My profile was to resolve French customer e-mails regarding orders which was placed on Amazon.fr site like replacement or reimbursement of any product.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Education

B.A.(Hons.) in French -

University of Delhi
06.2015

12 in science stream -

U.P. Board
06.2012

10 -

C.B.S.E. Board

Skills

  • Operations Management
  • Customer Relationship Management (CRM)
  • Customer Relations
  • Staff Training and Development
  • Employee Performance Evaluation
  • Team Motivation

Accomplishments

  • Got Silver award 2 times in Genpact for quality of work serve to organization.
  • Got execl @ work award 2 times in WNS global services.

Declaration

  • Date of Birth: 04/11/1988
  • Place of Birth: Mathura ( U.P.)
  • Gender: Male
  • Nationality: Indian
  • Father's Name: Shri Ramesh Chand
  • Marital Status: Married

Languages

Hindi
First Language
English
Upper Intermediate
B2
French
Upper Intermediate
B2

Timeline

Assistant Manager

Genpact India Pvt.Ltd.
2019.12 - Current

French Customer Service Executive

WNS Global Services
2016.04 - 2019.11

French Language Expert

Concentrix Daksh Services Pvt. Ltd.
2015.08 - 2016.01

B.A.(Hons.) in French -

University of Delhi

12 in science stream -

U.P. Board

10 -

C.B.S.E. Board
Manoj Kuntal