Manoj Kuntal
Gurgaon
Summary
French language graduate with 8+ years of experience in Banking and Finance domain, Airline ticketing and travel, Customer service executive and Quality analyst. Seeking a French language role to leverage organizational skills and diverse expertise for company's growth and career development.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Genpact India Pvt.Ltd.
Gurgaon
12.2019 - Current
- Currently work for Canadian based bank.
- Have experience in Banking and Finance domain, client management and team leadership
- Do Financial spreads of a company
- To verify Balance sheet and Income statement of an entity and fill in a RRT after verification of all financial documents
- Check all the financial documents and Siebel score of clients for background verification before passing loan to clients
- Do Quality check of our team members of Financial spreads like balance sheet and income statement
- Worked on Accounts Receivable functions, including invoicing, collections, and payment processing in previous process within Genpact.
- Implemented effective strategies to minimize overdue payments and reduce outstanding debts.
- Conducted thorough analysis of customer credit profiles and assessed risk factors to mitigate potential financial losses.
- Collaborated with cross-functional teams to resolve billing discrepancies, address customer inquiries, and ensure accurate financial records.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
French Customer Service Executive
WNS Global Services
Gurgaon
04.2016 - 11.2019
- Worked there in a travel process and my profile was to resolve customers queries over on call and over on e-mail regarding travel related problems like modification of dates on flight tickets, cancellation of tickets, name change or name correction of flight tickets in French language for French market clients.
- Did QC also of our team members and gave feedback to each member on weekly basis.
- Provided prompt and courteous service to customers via phone and email.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries.
French Language Expert
Concentrix Daksh Services Pvt. Ltd.
Gurgaon
08.2015 - 01.2016
- Worked in Concentrix for Amazon.fr
- My profile was to resolve French customer e-mails regarding orders which was placed on Amazon.fr site like replacement or reimbursement of any product.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
B.A.(Hons.) in French -
University of Delhi
06.2015
12 in science stream -
U.P. Board
06.2012
10 -
C.B.S.E. Board
Skills
- Operations Management
- Customer Relationship Management (CRM)
- Customer Relations
- Staff Training and Development
- Employee Performance Evaluation
- Team Motivation
Accomplishments
- Got Silver award 2 times in Genpact for quality of work serve to organization.
- Got execl @ work award 2 times in WNS global services.
Declaration
- Date of Birth: 04/11/1988
- Place of Birth: Mathura ( U.P.)
- Gender: Male
- Nationality: Indian
- Father's Name: Shri Ramesh Chand
- Marital Status: Married
Languages
Hindi
First Language
English
Upper Intermediate
B2
French
Upper Intermediate
B2
Timeline
Assistant Manager
Genpact India Pvt.Ltd.
12.2019 - Current
French Customer Service Executive
WNS Global Services
04.2016 - 11.2019
French Language Expert
Concentrix Daksh Services Pvt. Ltd.
08.2015 - 01.2016
B.A.(Hons.) in French -
University of Delhi
12 in science stream -
U.P. Board
10 -
C.B.S.E. Board
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