Summary
Overview
Work History
Education
Skills
Websites
Computer Education
Personal Information
Languages
Accomplishments
Certification
Languages
Timeline
Generic
Manoj Lal

Manoj Lal

Summary

An Experience Executive Professional with 3 years of experience. Accomplished professional confident in completing assessments, developing recommendations and presenting findings. Helps organizations control and balance risk for maximum profits. Analytical, astute and current on latest models and techniques.

Overview

3
3
years of professional experience
1
1
Certification

Work History

EXECUTIVE - RTD & RI, CREDIT & FRAUD RISK MANAGEMNET

SBI Cards and Payment Services Limited
GURUGRAM
03.2024 - Current
  • Monitor real time queues and identify high risk transactions within the business portfolio
  • Identify fraudulent transactions and cancel them from further processing
  • Resolve queued transactions within the service level agreements to reduce potential revenue losses
  • Interact with banks and customers to validate information and to confirm or cancel authorizations
  • End-To-End Closure of All Payment Related Queries Update alerts with its status and action till its closed with appropriate action status
  • Handle objections & respond appropriately-with help of company's software- CARD ONE, VISION, WCP/NAPS
  • Identify system improvements to prevent fraudulent activities
  • Recommend new software tools used for fraud detection, prevention, and reporting activities
  • Generate suspicious activity reports and risk management reports for Managers
  • Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, and similar other risks
  • Determine existing fraud trends by analyzing accounts and transaction patterns
  • Call to customer on FALCON SOFTWARE generated alerts to verify transactions attempted on card
  • Meeting daily and monthly productivity and quality targets
  • Adhere to all policies of the company
  • Having Spontaneity and customer centric approach.

Quality Check Associate-A

SBI Cards and Payment Services Limited
GURUGRAM
09.2021 - 03.2024
  • Resolve customer queries/complaints related to payment over emails and phone
  • Handle objections & respond appropriately-with help of company's software- CARD ONE, VISION, WCP/NAPS
  • Retain customers using empowerment grid/Tools
  • Ensure 100% capture of customer communication on the designated systems
  • Meet required targets relating to the process on productivity, quality, retention %, etc
  • Adhere to policies of the company
  • Ensure Spirit & Letter policies adhered to 100% achievement of daily targets on productivity and quality
  • 100% accuracy in capturing of customer VOC on designated system
  • Handling mailing work on daily basis.

Education

BA. (Programme) -

Delhi University
01.2016

12th -

New Delhi
01.2012

10th -

New Delhi
01.2010

Skills

  • Process Planning and Coordination
  • Business-operations support
  • Ability to work with a cross functional team
  • Compliance control Operations
  • Customer Relations
  • Data Analysis & Data Compilation
  • Oral and written communications
  • Banking regulations
  • Defect tracking
  • Technical Analysis
  • Process Improvement
  • Data Validation
  • Strong Work Ethic & Problem-solving approach

Computer Education

One-year Professional Diploma in Computer Application and Programming (FDCAP), F-Tec Computer Centre, New Delhi

Personal Information

  • Date of Birth: 10/29/1994
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu

Languages

  • English
  • Hindi

Accomplishments

  • Awarded for outstanding performance in FY-2022-23 in CCRP Tat burst Validation Cases.

Certification

  • One-year Professional Diploma in Computer Application and Programming (FDCAP) from F-Tec Computer Centre, New Delhi.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

EXECUTIVE - RTD & RI, CREDIT & FRAUD RISK MANAGEMNET

SBI Cards and Payment Services Limited
03.2024 - Current

Quality Check Associate-A

SBI Cards and Payment Services Limited
09.2021 - 03.2024

BA. (Programme) -

Delhi University

12th -

10th -

  • One-year Professional Diploma in Computer Application and Programming (FDCAP) from F-Tec Computer Centre, New Delhi.
Manoj Lal