Manoj M
Bengaluru
Summary
Resourceful Relocation Specialist known for high productivity and efficient task completion. Possess specialized skills in logistics coordination, international relocation regulations, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth transitions for clients across diverse situations.
Overview
6
6
years of professional experience
Work History
Relocation Specialist
Sirva / BGRS
Bengaluru
07.2020 - Current
- Maintained database of all inbound and outbound transfers with updated contact information.
- Assisted with immigration paperwork for international relocations.
- Collaborated with other departments within the organization to ensure compliance with corporate policies related to relocation activities.
- Communicated regularly with Human Resources team to provide updates on all relocation activities.
- Managed budgeting process for each transfer including tracking of expenses against allocated funds.
- Researched local rental markets for available properties that meet company guidelines and negotiated leases accordingly.
- Served as a resource for questions about the relocation process from both internal staff members and external customers.
- Processed invoices from vendors associated with relocation services.
- Monitored the progress of all incoming and outgoing relocation processes to ensure smooth transitions.
- Organized the shipment of household goods for relocating employees.
- Interpreted and explained human resources policies, procedures or regulations.
- Scheduled or conducted new employee orientations.
Customer Service Executive
First Source Solutions Limited
Bengaluru
12.2018 - 03.2020
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Ensured that all customer queries were handled quickly and professionally.
- Responded promptly to emails sent by customers seeking assistance.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Communicated effectively with team members to ensure timely response times for customers.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Education
BBA - Human Resources Management
New Horizon College
Bengaluru, KA06-2018
Skills
- Global Mobility Expertise
- Cross-cultural awareness
- Relocation Technology with applications such as Zendesk, Novus, Service Engine and D3 65
- Goal Setting
- Time Management
- Professionalism
- Interpersonal Skills
- Excellent Communication
- Active Listening
- Problem-Solving
- Complaint Handling
- Task Prioritization
- Customer Relationship Management
- Customer Needs Assessment
- Issue Escalation
- Company policy adherence
- Relationship Building
- Customer Engagement
- Customer Service
- Quality Control
- Analytical Thinking
- Time management abilities
- Calm and Professional Under Pressure
- Employee Coaching
- Professional phone voice
Timeline
Relocation Specialist
Sirva / BGRS
07.2020 - Current
Customer Service Executive
First Source Solutions Limited
12.2018 - 03.2020
BBA - Human Resources Management
New Horizon College
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