Manoj Mani
Customer Service Associate
Pune
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Ecommerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Bachelors Degree in Commerce.
Work History
Customer Service Associate
Amazon Development Center
Pune
03.2018 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved operational efficiency while managing customers requests, transactions, new purchase orders, Delivery status, Refunds and Replacement.
- Handled 40-50 contacts a day.
- Kept customer feedback score over 89 percent.
Verification Specialist
Sterling KPO
Thane
02.2015 - 09.2016
- Performed Background check on applicants who used to clear job interview.
- Task included verifying their former employment history, educational background and criminal background.
- Used to contact their companies based in US and Canada and verify employment.
Research Associate
Cheers Interactive
Navi Mumbai
02.2014 - 12.2014
- Collected data from linked in of relevant higher positions such as Business Development Manager, Sales Manager and CEO's.
- Used to verify their details by ringing that company. Once data was verified, information was being sent to client who were business event organizers. Used to send them invitation for event.
- Managed 50 calls per day.
Education
High School Diploma -
Panna College
Badlapur 07.2010 - 06.2012
Skills
Complaint resolution
undefinedReading Articles
Reading articles on Space and recent technological advancements.
Timeline
Customer Service Associate
Amazon Development Center
03.2018 - Current
Verification Specialist
Sterling KPO
02.2015 - 09.2016
Research Associate
Cheers Interactive
02.2014 - 12.2014
High School Diploma -
Panna College
07.2010 - 06.2012
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