Manoj Mann

A) Warehouse Operations Management-

•Ecommerce Operations, Ensuring timely and complete order fulfilment in TAT.

•Co-ordinate with 3pls Warehouse team to ensure timely inbound, Put-away, inventory, picking packing and dispatch of B2C orders & Market places.

•Managing the Processing of B2B Orders like OR / PO with Market place’s schedule time.

•Collaborations with all defined transporters for pickup timely and get deliveries in defined time for B2C & B2B orders.

•Manage the contract and operations with B2C of 3pl warehouse and compliances with Sla’s for taking inbound, GRN, outbound, invoicing & Retunes processing, etc.

•Monitor and track the performance monthly basis of Ecommerce Platform and continuous improvements in cost & Process efficiency.

•Ensure to Ecommerce Operations & Logistic costs work within in AOP budget.

• Coordinate warehouse for stock audits and ensure to high inventory accuracy.

•Track and report of Key performance indicator to support decision making in operational excellences.

• Use the data analysed operations, identify trend and improvement initiations in existing process.

•Analysis of Current Systems and Processes: Review existing systems and processes across departments to identify inefficiencies, bottlenecks, and areas for improvement.

•Collaborated with cross-functional teams to optimize inventory allocation and fulfilment processes across multiple channels.

•Implemented process improvements and automation initiatives to increase operational efficiency and reduce costs.

•Managed vendor relationships and negotiated contracts to ensure competitive pricing and timely delivery of products.

•Implemented lean manufacturing principles to improve efficiency and reduce lead times.

•Led cross-functional teams to execute process improvement projects and achieve targeted goals.

•Developed and implemented standard operating procedures (SOPs) to ensure consistency and quality in operations.

•Collaborated with engineering and R&D teams to introduce new products and improve existing processes.

B) Omni Channels Operations-

•Designed and implemented Omni-channel fulfilment strategies to improve order accuracy, reduce lead times, and enhance customer satisfaction.

•Developed and maintained inventory management processes to ensure real-time visibility and accuracy across all sales channels.

•Implemented order management systems (OMS) and integrated them with Warehouse Management Systems (WMS) to streamline order processing and fulfilment.

•Conducted regular performance reviews and implemented corrective actions to address issues and improve operational performance.

•Analysed customer data and market trends to identify opportunities for improving Omni-channel customer experience and loyalty.

•Developed and implemented Omni-channel strategies to integrate online and offline channels and provide a seamless shopping experience for customers.

C) Inventory Management.

•Led the integration of Warehouse Management Systems (WMS) with other supply chain systems and platforms to enhance warehouse operations.

•Conducted system testing, user training, and post-implementation support to ensure successful WMS integration and adoption.

•Developed and maintained documentation for WMS integration processes, workflows, and configurations.

• Drive any stock allocation/order prioritization situation. Define, control and reduce end to end Inventory.

• Managed the cost structure of Warehouse and space of inventory .Planning to move old and non-sellable inventory in other source or arrange the RTV accordingly.

• Stock Reconciliation report & vendor analyse and ensure the cycle count on time whenever required. Ensure the match the inventory in system, so maintaining the data every month.

•Develop and implement inventory control procedures to ensure accuracy and efficiency in stock management.

•Conduct regular cycle counts to monitor inventory levels and identify discrepancies.

•Analyse data to forecast inventory needs and minimize stock outs.

•Collaborate with purchasing and logistics teams to optimize inventory levels and minimize excess stock.

•Utilize inventory management software to track and manage inventory movement.

•Investigate root causes of inventory discrepancies and implement corrective actions.

•Maintain organized and efficient storage areas to facilitate easy access to inventory items.

•Communicate inventory-related issues and recommendations to management.

D)SPF & Returns Handling Operations – Market Places & D2C Brand.

•Communicate inventory-related issues and recommendations to management.

• Returns tracking end to end and make sure all returns close in to system and raise claim if applicable.

• Managing the returns trackers, inventory make sellable, and analyses of returns.

•Ensure strong leadership commitment and active involvement in the SPF process.

•Engage stakeholders from across the organization, including senior management, employees, customers, suppliers, and shareholders.

•Solicit input and feedback from stakeholders to ensure inclusivity and alignment with diverse perspectives.

•Raise a debit note in case of B2C orders if not received any returns and manage the inventory.

•Disputes returns as like other brand & Conflict returns to be defined identification to track and make accuracy.

Managed transportation and distribution operations for e-commerce shipments, optimizing carrier selection and routes.

Coordinated with third-party logistics providers to ensure timely, cost-effective product deliveries.

Implemented tracking systems to enhance real-time shipment visibility and customer communication.

Conducted audits of logistics processes, applying corrective actions to improve efficiency and reduce costs.

Prepared shipping documents, ensuring compliance with all regulatory requirements.

Oversaw line haul shipments with 3PL partners, focusing on procurement, production, and inventory control.

Allocated loads based on performance metrics, addressing serviceability needs effectively.

Handled reverse and forward logistics along with vendor reconciliations according to established norms.

• Plan the best way to distribute goods to all regions so that it can reach to distribution centres on time and then on to retailers and Customer.
• Monitor overall performance to make sure targets are being met.
• Handling the 3pl Logistics with multiple warehouse locations in India to get the GRN activity completed, stock check with warehouses.
• Performed new vendor registrations, contract finalizations, renewals and escalations if any.
• Performed stock audit for channel stock and monitored channel partner performance.

• Managed all aspects of the supply chain, including procurement, inventory management, production scheduling, and logistics.

•Logistic support to execution and co-ordination with transporter for dispatch and delivery on time of •material at respective sitesProcess of document requires as per need on basis seller agreement.

• Analysed on dispatch level and ensure all dispatch on TAT adherence. Dispatch report consolidation and analysis for all warehouses

•Monitoring In-Transit Inventory, Co-ordination and follow-ups with various intra function department.

•Inventory control management, audit, perpetual inventory / quarterly stock take, taking action against shortage /excess /mismatch.