Manoj M M
Front Desk Officer
Belur
Summary
Dynamic Front Desk Manager at Treebo with a proven track record in enhancing customer satisfaction through effective problem resolution and exceptional service. Skilled in cash management and office operations, I foster a welcoming environment while mentoring staff to achieve high performance. Committed to delivering quality hospitality and maintaining organized workflows.
Overview
2026
2026
years of professional experience
5
5
Languages
Work History
Front Desk Manager
Treebo
2025 - Current
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Receptionist
Treebo
2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Jio Fiber Engineer
Jio
2022 - 06.2025
- Increased customer satisfaction by providing expert advice on the most suitable fiber solutions for their needs.
- Optimized network performance by conducting thorough analyses of existing fiber systems and recommending improvements.
- Provided comprehensive training sessions for team members on proper handling and installation techniques for various types of optical fibers.
- Enhanced system reliability with timely identification and resolution of fiber-related issues.
Manager
Silver Iris Resort
09.2025 - 2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CMS
Custodian
2021 - 09.2021
Emission Testing
Operater
03.2020 - 11.2020
Education
Bachelor of Arts -
Mysore University
YDD College BelurAgree Culture Diploma
GKVK
Banglore Skills
Office meetings
Timeline
Manager
Silver Iris Resort
09.2025 - 2025
Emission Testing
Operater
03.2020 - 11.2020
Front Desk Manager
Treebo
2025 - Current
Receptionist
Treebo
2022 - Current
Jio Fiber Engineer
Jio
2022 - 06.2025
CMS
Custodian
2021 - 09.2021
Bachelor of Arts -
Mysore University
Agree Culture Diploma
GKVK