Manoj M M
Front Desk Officer
Belur
Summary
Dynamic Front Desk Manager at Treebo with a proven track record in enhancing customer satisfaction through effective problem resolution and exceptional service. Skilled in cash management and office operations, I foster a welcoming environment while mentoring staff to achieve high performance. Committed to delivering quality hospitality and maintaining organized workflows.
Overview
2026
2026
years of professional experience
5
5
Languages
Work History
Front Desk Manager
Treebo
2025 - Current
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Receptionist
Treebo
2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Jio Fiber Engineer
Jio
2022 - 06.2025
- Increased customer satisfaction by providing expert advice on the most suitable fiber solutions for their needs.
- Optimized network performance by conducting thorough analyses of existing fiber systems and recommending improvements.
- Provided comprehensive training sessions for team members on proper handling and installation techniques for various types of optical fibers.
- Enhanced system reliability with timely identification and resolution of fiber-related issues.
Manager
Silver Iris Resort
09.2025 - 2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CMS
Custodian
2021 - 09.2021
Emission Testing
Operater
03.2020 - 11.2020
Education
Bachelor of Arts -
Mysore University
YDD College BelurAgree Culture Diploma
GKVK
Banglore Skills
Office meetings
Customer service
Housekeeping
Property management
Hospitality services
Credit and cash payments
Ethernet connectivity
Broad band connectivity
MS office
MS excel
Basic computer
Timeline
Manager
Silver Iris Resort
09.2025 - 2025
Emission Testing
Operater
03.2020 - 11.2020
Front Desk Manager
Treebo
2025 - Current
Receptionist
Treebo
2022 - Current
Jio Fiber Engineer
Jio
2022 - 06.2025
CMS
Custodian
2021 - 09.2021
Bachelor of Arts -
Mysore University
Agree Culture Diploma
GKVK