Manoj Palagiri

Resolved merchant acceptance issues by contacting merchants, acquirers & Payment network

Identified and resolved bugs by highlighting to product team.
Worked on database migration testing from Okera superset to Amazon redshift
Built data trend visualization for different ongoing/upcoming events within the market using PowerBI
Managed Sprint Dashboard, Backlog refinement, Story points estimation & Retrospective analysis
Trained team in operation’s needs for verifying cards & FPS transaction related queries & tools to be used in day to day
query resolutions
Root Cause analysis (RCA) of production issues
Deriving requirements for the production bugs and creating user stories and flow diagrams
Requirement writing for FPS transactions with respective ISO8583 Data fields
Gained experience into Ecommerce transactions, MasterCard Moneysend, transaction controls & limits

Project 1: Tokenization (HDFC bank) & Standing Instructions

Roles & Responsibilities

Requirement gathering and ensure the requirements are in place in deployment Analysing the pattern of Transaction flow. Explaining about product offerings, coordination with client and technology partners. Cordonating with run team and build team to ensure the project modules are completed on time Frequent design sessions to discuss the functionalty developed are in sync with the requirements Single POC to discuss and sign-off the modules on time

RuPay, brainchild of NPCI, is the domestic card scheme of India that facilitates electronic payments at financial institutions through different channels like ATM, POS and ECOM.

Project 1 : BEPG (Bharath E-commerce Payment Gateway)

BEPG is the NPCI developed RuPay card ecommerce application which handle Ecommerce transactions performed using NPCI card scheme RuPay. BEPG application provides authentication and authorization services to RuPay ecommerce transactions. BEPG act as switch between Acquirer and Bank services, which provides endpoints to Payment gateways to initiate transactions which performed by cardholder on ecommerce merchant portal.

Roles & Responsibilities

Requirement Gathering/ Sign-Off Provisioning. Understanding business requirement and providing requirements to development team.

BINs, Banks on boarding, IAS migration activity and support handover to the concerned team.

Transaction Analyzing , logs verification and tracking bugs in application when required.

Ensure accuracy of all activities being carried out in production environment.

Coordinating with various teams including banks for resolving concerned business queries.

Defect tracking and generation of MIS reports(SOD, EOD)

Refining MIS tool and ensuring correctness of data provided by the product team.

Ensure all the Acquirer banks and Issuer banks BINs are added into the NPCI System on time.

Project 2: Tokenization (Rupay)

An alternative to store card details to enhance customer safety .It will allow a seamless and secure transaction experience to the customers with high end security.

Roles & Responsibilities

Requirement gathering and ensure the requirements are in place in deployment.

Answering banks, business queries and closing tickets within stipulated time.

Analyzing the pattern of Transaction flow. Explaining about product offerings, coordination with client and technology partners.

Coordinating with run team and build team to ensure the project modules are completed on time.

Frequent design sessions to discuss the functionality developed are in sync with the requirements.

Single POC to discuss and sign-off the modules on time.

Project 3 : ATM products

Roles & Responsibilities

Requirement gathering and ensure the requirements are in place in deployment.

Answering banks, business queries and closing tickets within stipulated time.

Checking the logs of the transactions and analyzing the reason of cause. On boarding the banks in production as per the requirement of banks in all products. Performing the Dr-drill activity on quarterly basis as per the schedule and single point of contact during the activity.

Analyzing the pattern of Transaction flow.

Identification of technical declines by tracking performance on day-to-day basis, during pre and post patch deployments and reported internally.

Explaining about product offerings, coordination with client and technology partners.

Logs verification and tracking bugs in application Ensure accuracy of all activities being carried out in production environment