Assistant Service Manager
Manoj Panchal
Gallops Automotive Private Limited
Ahmedabad
Summary
Experienced with overseeing service operations to ensure optimal customer satisfaction. Utilizes strong problem-solving abilities to address and resolve issues promptly. Track record of fostering team collaboration and maintaining seamless workflows.
9
years of professional experience
Work History
Assistant Service Manager
2 Years- Assisted in managing service operations and ensuring customer satisfaction.
- Supported scheduling and dispatching service personnel for timely responses.
- Collaborated with team members to maintain equipment and service tools.
- Handled customer inquiries and provided information on services offered.
Service Advisor
3 Years- Analyzed customer feedback to identify areas for service improvement and enhance customer experience.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
4 Years- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with service technicians to ensure timely vehicle repairs and maintenance.
- Utilized dealership management software to track service appointments and customer records.
Education
Bachelor of Engineering - Automobile Engineering
Diploma - Automobile Engineering
Skills
Time management
Problem-solving
Service quality management
Goal oriented
Service planning
Staff training and development
Team building expertise
Customer service focus
Timeline
Assistant Service Manager
Gallops Automotive Private Limited
09.2024 - Current
Service Advisor
Uday Autolink Private Limited
08.2021 - 08.2024
Service Advisor
Popular Wheelers India Private Limited
07.2017 - 07.2021
L.D.College Of Engineering
Bachelor of Engineering from Automobile Engineering
R.H.Patel Institute Of Techanology
Diploma from Automobile Engineering