MANOJ PANDEY
Bengaluru
Summary
Accomplished Analyst with 10 years of experience in global reporting, data reconciliation, and engagement support at a Big 4 consulting firm. Proven expertise in client onboarding, compliance monitoring (KYC/AML), and process optimization. Adept at driving operational excellence, delivering stakeholder value, and ensuring adherence to regulatory standards. Highly skilled in data analysis and visualization, leveraging tools such as Advanced Excel and Power BI to deliver actionable insights.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Advanced Associate
Ernst and Young Global LLP (EY)
Bengaluru
06.2017 - 10.2024
- Led end-to-end client onboarding and KYC/AML compliance for global teams, ensuring 100% adherence to regulatory standards and achieving a 20% reduction in onboarding time
- Streamlined tax return processes for 800+ customers across Malaysia, India, and Belgium, improving turnaround time by 15% and enhancing client satisfaction
- Spearheaded global billing operations for Tier-1 clients, maintaining SLA compliance and achieving 100% reconciliation accuracy across 3 international portfolios
- Collaborated with senior stakeholders to deliver actionable insights through pivot tables, dashboards, and graphical analysis, driving strategic decisions
- Directed a team of 10, conducting quality reviews, providing training, and developing checklists to enhance process efficiency and reduce errors by 12%
- Developed and executed Statements of Work (SOW), budget plans, and contract approvals, managing out-of-scope projects effectively to align with client needs
- Oversaw migration of client accounts within GlobalOne, maintaining data integrity and preventing cross-client data exposure
- Received 5+ Spot and Appreciation Awards for exceptional performance, consistently exceeding targets and delivering high-quality results
Process Analyst
First Advantage Global Operating Center
Bengaluru
05.2013 - 01.2017
- Executed complex background verifications for 500+ global clients, achieving 98% accuracy while reducing verification turnaround times by 10%
- Trained and mentored new team members on tools and processes, enhancing team efficiency during peak periods
- Recognized by management for exceptional collaboration and achieving high-volume targets in challenging cases
- Trained 5+ team members, leading to a 10% improvement in verification accuracy
Education
Bachelor of Business Management -
Xavier Institute of Management Studies
Pre-University College (PCMB) -
Reshmi International Public School
SSLC -
HAL High School
Skills
- Data Analysis & Reporting
- Advanced Excel
- VBA Macros
- Power BI
- MS Office Suite
- Project & Process Management
- Cost control
- Process optimization
- Cross-functional coordination
- Client Engagement & Support
- Client communication
- Stakeholder management
- Risk mitigation
- Global Billing Operations
- End-to-end billing
- Reconciliation
- Reporting
- Team Leadership
- Work allocation
- Mentoring
- Quality assurance
Certification
Project Management Program (PMP), 2024
Accomplishments
- Received multiple Spot and Appreciation Awards at EY for consistently exceeding targets and delivering exceptional results.
- Commended by the Malaysian Onshore Team for outstanding dedication and quality during peak seasons.
- Directed and completed tax return projects for 560 assignees in Malaysia and 380 in India, achieving a 15% reduction in processing time while maintaining 100% compliance.
Timeline
Advanced Associate
Ernst and Young Global LLP (EY)
06.2017 - 10.2024
Process Analyst
First Advantage Global Operating Center
05.2013 - 01.2017
Project Management Program (PMP), 2024
Bachelor of Business Management -
Xavier Institute of Management Studies
Pre-University College (PCMB) -
Reshmi International Public School
SSLC -
HAL High School
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