Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Executive Profile
Languages
Timeline
Generic
MANOJ PRASHAR

MANOJ PRASHAR

Mandi

Summary

Dynamic Director of Sales with over a decade of experience in hotel management. Known for strategic decision-making and strong leadership skills, successfully managing operations to exceed revenue and guest satisfaction targets.

Overview

17
17
years of professional experience

Work History

Manager Director of Sales

Hotel Classic Residency Pinjore
06.2020 - Current
  • Analyzed market trends to inform strategic decision-making and business development.

Manager - Front Office

HOTEL CLASSIC RESIDENCY
05.2012 - 06.2020
  • Oversee the operations functions of the hotel, as per the organizational chart.
  • Hold regular briefings and meetings with all front office and sales team members of the departments.
  • Ensure full compliance with front office operating controls, SOPs, policies, procedures, and service standards.
  • Handling complaints and overseeing the service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Making a duty roster for the entire front office staff.

FRONT OFFICE SUPERVISOR

HOTEL CLASSIC
CHANDIGARH
07.2011 - 02.2012
  • Direct and administers all Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction.
  • Oversees front office systems, scheduling, forecasting and department budget to maximize revenue.
  • Compiles and prepares financial reports, including rate and availability calendar.
  • Participate in the supervision, scheduling, development, discipline and counseling of associates at the front desk of The resort.
  • Confer, co-ordinate and co-operate with other department managers to ensure co-ordination of Resort activities and events.
  • Monitor and direct the front desk personnel to ensure the service being provided.
  • Oversees room reservation, Front Office system, Scheduling, forecasting and department budget to maximize revenue.
  • Compiles and prepares financial reports, including rate and availability calendar.
  • Co-ordination & co-operation with other department i.e. housekeeping and Fib department.

FRONT OFFICE EXECUTIVE

HOTEL G.K INTERNATIONAL
CHANDIGARH
09.2010 - 03.2011
  • Company Overview: Set in a colourful building among shops and eateries, this relaxed hotel is 5 km from walking paths and fountains at the Zakir Hussain Rose Garden, 8 km from scenic Sukhna Lake and 9 km from Chandigarh railway station.
  • Set in a colourful building among shops and eateries, this relaxed hotel is 5 km from walking paths and fountains at the Zakir Hussain Rose Garden, 8 km from scenic Sukhna Lake and 9 km from Chandigarh railway station.

FRONT OFFICE ASSISTANT

HOTEL MAYA
CHANDIGARH
04.2009 - 08.2010
  • Company Overview: Set 4 km from Zakir Hussain Rose Garden, this stylish hotel is also 4 km from Le Corbusier Centre and 5 km from the Government Museum and Art Gallery.
  • Set 4 km from Zakir Hussain Rose Garden, this stylish hotel is also 4 km from Le Corbusier Centre and 5 km from the Government Museum and Art Gallery.

Education

Bachelor of Arts -

H.P University
Shimla

Higher Secondary -

school of education board
Dharmshala, HP

Matriculation -

school of education board
Dharmshala, HP

Skills

  • Market analysis
  • Sales forecasting
  • Revenue management
  • Customer relationship management
  • Effective communication
  • Decision making
  • Clear communication

Languages

  • English
  • Hindi
  • Punjabi

Personal Information

  • Date of Birth: 07/30/87
  • Marital Status: Married

Executive Profile

Over 14 years of successful, experienced service industry professional with expertise in Front office & House Keeping & at Resorts, Hotels & Hotel's Pre-opening team member., A keen planner & strategist with track record of developing operational policies/norms, system & controls, motivational schemes and guest service standards, Excellent interpersonal skills that contribute to a friendly & efficient working environment for clients, co-workers & superiors., Strong guest management & handling skills, Excellent interpersonal, communication, team building & management skills with experience in recruitment, training & development of the staff, Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded., Corporate client handling and take part in new client acquisition along with the sales team whenever required., Skilled at handling multiple tasks or processes with good team management skills, Skilled at using office automation tools viz MS Office, Excel, internet etc.

Languages

English
First Language
Hindi
Beginner
A1

Timeline

Manager Director of Sales

Hotel Classic Residency Pinjore
06.2020 - Current

Manager - Front Office

HOTEL CLASSIC RESIDENCY
05.2012 - 06.2020

FRONT OFFICE SUPERVISOR

HOTEL CLASSIC
07.2011 - 02.2012

FRONT OFFICE EXECUTIVE

HOTEL G.K INTERNATIONAL
09.2010 - 03.2011

FRONT OFFICE ASSISTANT

HOTEL MAYA
04.2009 - 08.2010

Bachelor of Arts -

H.P University

Higher Secondary -

school of education board

Matriculation -

school of education board
MANOJ PRASHAR