Manoj R

Responsible for managing and processing customer contract renewals. Tracking and managing customer accounts,

renewal opportunities, and communication history. Creating, reviewing, and sending renewal quotes to customers,

ensuring accuracy in pricing, terms, and contract details and play a significant role in maintaining customer relationships

and driving retention by ensuring a smooth and efficient renewal process.

Key responsibility:

• Point of contact for Renewal Specialists/Partners and distributors for all requests related to quote creation,

modification, and management.

• Working on applications such as Quote edge, CPQ , Tableau Worksheets, SAP CRM and Salesforce.com on a daily

basis.

• Taking ownership of the accounts and providing the quotes on time to win the deal and improvise customer

satisfaction.

• Administratively responsible for creating/managing service renewal quotes or renewal worksheets for complex

deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA considering all

aspects of renewal process, co-term, non-attached business revision, subscription, service declined information,

asset recovery complying all information to build a renewal quote.

• SME and guiding the new hires and team members regarding the process.

• Deering the data from internal tools and reporting on weekly/monthly basis to the lead/manager.

• Providing Insights on the projects/account to the stakeholders.

• Good experience in monitoring and ensuring the accuracy of deductions and Dispute.
• Working on Payments and Cash Application.
• Manage SLA, TAT and time to update to achieve productivity targets, eliminate errors and deliver excellent account receivable service.
• Partner with cash collection teams and process.
• Send Weekly and Monthly reports to keep track on operation.
• Grow the efficiency of existing organizational processes.
• Support team within a time sensitive and demanding environment.
• Responsible to audit, track and maintain the Daily MI of deduction assigned by process and ensure operational activities remain on time.
• Raising the tickets to the concerned team to get the data or solve any issues faced in the team.
• Provide training for new hires.
• Achievements in Accenture:
• Encore Award for the year 2021.