Manoj Sinde
Hyderabad
Summary
Detail-oriented Process Specialist with extensive experience in leading teams and managing Trust and Safety operations. Demonstrates expertise in compliance enforcement, risk mitigation, and fostering user safety. Proven track record in investigating fraud and policy violations while implementing ethical policies that uphold business integrity. Committed to creating a secure environment that prioritizes customer service excellence and stakeholder trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
DAZN
07.2024 - Current
- Based on customers' risk activities, we perform ATO, PTO, payment fraud, CTO checks, and update ownership based on the risk.
- Identifying, analyzing, resolving, and implementing continuous improvements within fraud dispute handling processes.
- Evaluate the risk associated with different payment methods.
- Credit cards and bank transfers might carry different risks compared to digital wallets, other non-traditional methods
Fin Crime Specialist
Revolut
03.2024 - 06.2024
- Fin Crime Analyst - Advanced Investigation: Resolving case alerts that were machine-generated, filtered by Generative AI in AML triggers related to Fin Crime of retail and business customers.
- Ongoing transaction monitoring: observation of quick money movement (QMM), consolidation/de-consolidation of funds in their accounts, or marking excessive high value of inbound/outbound transfers without any rationale.
- HRJs transactions are in the ML/TF and CSAM categories
- Transaction monitoring involves analyzing customer transactions for potential suspicious activity, such as large or unusual transactions, dealings with high-risk countries, and connections to known or suspected criminal entities or individuals.
- We are investigating counterfeit IDs, AI-generated IDs (photo), or deepfake profiles.
- Understanding hidden financial crime typologies and behavior related to account takeover (ATO), credit application fraud, and authorized push payment (APP).
- Handling multiple typologies at once.
- Escalation or raising SAR/UAR or EDD triggering or SOF seeking for high-risk customers including PEPs & HNIs Understanding & rationalization of trigger events related to CSAM/TF/ML
Subject Matter Expert ( Trust & Safety)
Cognizant
01.2022 - 11.2023
- Experience in addressing escalations related to incorrectly closed and declined transaction accounts by conducting periodic reviews and root cause analysis, following prompt and effective solutions to ensure customer satisfaction.
- Resolving disputes raised by customers and sending the final disputing documents to the processor.
- Independently develop, prepare, and present monthly and quarterly QA findings to management, and work together to establish suitable action plans.
- Doing the audits of the reviews conducted by the reviewers, sharing the feedback with them, and helping them improve their quality.
- Monitoring the real-time queues and identifying high-escalated cases within the business portfolio.
- Successfully leading a team of 15 members as a subject matter expert (SME) responsible for calibrating invalid rejects with the quality checker (QC) team and performing the meta quality for the quality assurance (QA) team.
- Conducting calibrations and case studies sessions with team members
Quality Analyst (Trust & Safety)
Wipro
06.2019 - 03.2021
- Doing the audits of the reviews conducted by the reviewers, sharing the feedback with them, and helping them improve their quality.
- Assess whether there is anything else unusual about a transaction, particularly based on the experiences of previous transactions.
- Conducting the calibration and case studies for the reviewers.
- Understanding the clients' requirements, updating the new fraud trends, and decaffeinating the updates to the floor.
Risk Investigator (Trust & Safety)
Globalogic
03.2017 - 03.2019
- Responsible for reviewing the customer's profile, P2P transactions, and documentation for regulatory compliance.
- Handled fraud dispute and chargeback-related queries for cardholders through emails and chats.
- Checking for all KYC requirements while the customer is onboarding new to the Google Wallet.
Education
Computer Science Engineering -
JBREC
07.2016
Skills
- Fraud Detection & Prevention
- Chargebacks
- Transaction monitoring
- payments services
- Risk assessment
- KYC compliance
- Process improvemen
- Report preparation
- Quality assurance
- Critical thinking
- Continuous improvement
- Problem-solving abilities
- Refunds
- Trainings & Case Studies
- AML & Sanctions checks
- Google Sheets
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. I am confident of my ability to work in and as a team.
Certification
- Fraud risk investigation
- AML, KYC, Transaction monitoring
Timeline
Subject Matter Expert
DAZN
07.2024 - Current
Fin Crime Specialist
Revolut
03.2024 - 06.2024
Subject Matter Expert ( Trust & Safety)
Cognizant
01.2022 - 11.2023
Quality Analyst (Trust & Safety)
Wipro
06.2019 - 03.2021
Risk Investigator (Trust & Safety)
Globalogic
03.2017 - 03.2019
Computer Science Engineering -
JBREC
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