MANOJ RAWAL
Summary
Objective Seeking a Management level assignment with an opportunity for advancement in the field of Distribution and Operations Professional Abridgement A self motivated professional with quality experience of more than 22 years. Utilizing extensive, practical skills and training gathered in Warehouse management, logistics-based background, Profit Centre Operations, Client Relationship Management. Catalyst in planning and executing company's SOPs and KRA's thereby improving performance and profitability. Exceptional communication skills with demonstrated abilities in leading motivated teams towards achieving organizational goals. Sound knowledge of various computer applications. An excellent team player, able to work with multi-disciplinary teams and having leadership skills. Expertise Skills Strategy & Vision Planning, Business/ Project Management, Key Account Management. Quality Checking & Adherence, Quality Assurance, Team and Report Inspections. Training & Development, Liaison/ Networking Skills, Business Development. Staff Management, Escalation Management, Revenue & Business Generation. Project Coordination & Supervision, Revenue Analysis, Vendor & General Management. Service & Product Analysis, Service Level Supervision, Report Generation. Communication & Presentation Skills, Multicultural Team Management, Troubleshooting Skills Executive Leadership & Supervision, Time / Project Schedule Management, Customer Care / Support. Target / Objective Oriented, Performance Management, Research & Reporting Supplier / Vendor Relationship, Customer Query Resolution, Country Level Supervision.
Overview
26
26
years of professional experience
Work History
Manager Logistics
Shaze Luxury Retail Pvt Ltd
08.2019 - 01.2023
- Skills
- People management – manage large task force, train & motivate to achieve results, allocate roles to appropriate persons as per workload
- Process management – align and follow SOP, ensure all staff follow SOP, map activities to optimize productivity, check points vigilance for accuracy of all activities
- Order management – maximize daily billing of orders received from all sales channels, organize inward stocks, system entries, picking –packing with check points to meet highest fulfillment rates per day
- Inventory management – 100% accuracy between system stock vs physical stock, routine & random stock checks, bin-to-SKU mapping accuracy, inward and put away disciplines, space organization as per category/age of goods, improvised handling to eliminate damages
- Tech savvy – Comfortable working on Uniware/WMS/Navision/OMS software's, must know of tech innovations that can be used for process improvements, vigilance, inventory accuracy & automations
- Data friendly – Monitoring all activities from a data point of view, provide analytics and KPI reviews to help improve efficiencies and productivity, daily review of MIS to track activities and achievement rates
- Monitoring daily orders on all third-party platforms (e.g
- Amazon, Flipkart) and on Shaze website
- Strategically manage warehouse in compliance with company's policies and vision
- Oversee receiving, warehousing, distribution, and maintenance operations
- Setup layout and ensure efficient space utilization
- Initiate, coordinate and enforce optimal operational policies and procedures
- Adhere to all warehousing, handling and shipping legislation requirements (Exports Specially)
- Maintain standards of health and safety, hygiene and security
- Manage stock control and reconcile with data storage system
- Plan work routine, assign tasks appropriately and appraise results
- Recruit, select, orient, coach and motivate employees
- Produce reports and statistics regularly (IN/OUT status report, dead stock report etc.)
- Receive feedback and monitor the quality of services provided
- Liaising with product suppliers, transport companies, third parties and clients to maintain receive and dispatch deadlines
- Administering complete stock control and ensuring minimal loss of inventory by performing Quality Checks
- Maintaining statistical and financial records of the inventory, expenses, employee leaves and incentives etc
- Managing monthly and quarterly budgets and project future budgetary and other warehouse requirements.
Manager Logistics
Zepo Technologies Pvt Ltd
11.2018 - 04.2019
- Record initiate enter the cargos or shipments to the logistics system to ensure existing information for further processing
- Calculate, account and provide information about the shipment statistics;weight, destination, quantity, type, charge
- Communicate, coordinate, follow up and report about on processing or hold items to be manipulated, delivered to other parties, or provide feedback about status
- Ensure maximum profitability through review of both internal and external opportunities
- Coordinate with clients to arrange for the provision of logistics services at the client's site
- Track improvements and added value to client program by developing and maintaining appropriate KPI's, Key Account plans
- Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries
- Follow industry trends and new services in the logistics market and keep the client informed of new initiatives, which can add value to their business
- Review the SOP / MIS on a regular basis, ensuring that it is up to date while identifying areas for improvement and proposing solutions to clients
- Ensure that Client SOP meets standards
- Ensure that all risks/threats are avoided through proper and thorough risk management
- Regionally responsible to manage the facilitation of internal best practice sharing through submission of an annual plan, which shall include schedule, topics, agendas, invited guests and proper staff participation
- Reviewing Logistics partner's delivery performance on weekly basis and ensuring 85% delivery commitment through them
- Perform filing and documentation issues as prescribed for them, and provide with vital assistance in keep records and following up status for under-processing shipments
- Collaborate and assess in serving other logistics operations as desired and requested by higher level management.
Sr. Manager Business Operations
Naaptol Online Shopping Pvt Ltd
05.2014 - 07.2018
- Develop and strengthen the relationships within this high tech vertical and key decision makers within their organization by monitoring and addressing Logistics Partners performance including backlog, inventory sales, and fulfillment accuracy
- Responsible for delivering and maintaining TAT with the logistics service providers
- Ensure maximum profitability through review on commercials of both internal and external opportunities assuring that per SKU cost doesn't increase
- Regular coordination with Vendors and getting New Vendors on board
- Follow industry trends and new services in the logistics market and keep the Vendors, CFA and Logistic partners informed of new initiatives, which can add value to their business
- Review the SOP / MIS on a regular basis, ensuring that it is up to date while identifying areas for improvement and proposing solutions to clients
- Ensure that SOP meets standards
- Ensure that all risks/threats are avoided through proper and thorough risk management
- Regular motivational coordination with the in-house team and the last mile delivery partners ensuring the deliveries are executed on time basis and maintaining the delivery as 65%
- Reviewing Logistics partner's delivery performance on weekly, fortnightly and monthly basis and ensuring over 85% delivery commitment through them
- Monitoring Vendor to CFA and CFA to LP billing is done as per media and assuring that the products are delivered as per TAT to their respective locations.
Business Development Manager
JEENA AND COMPANY
05.2013 - 08.2014
- Sales & Marketing
- Liaising as well as maintaining alliance with existing global partners
- Organizing presentations; preparing proposals and demonstrations in order to provide brief knowledge to the prospective client about the product
- Effectuating pre-planned strategies for the accomplishment of performance milestones as well as preparing marketing material, proposals and communication for creating awareness
- Key Account Management
- Developing Alliances with key decision makers in target organizations for business development
- Interfacing with clients and Operations for suggesting the most viable product range & cultivating relations with them for securing repeat business
- Business Development
- Defining business requirements, mapping processes (existing and future) and analyzing data
- Gathering market intelligence and providing valuable inputs for fine tuning marketing strategies
- Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics.
Assistant Operations/Sales Manager
Delex Cargo India Pvt Ltd (Operational partner for Kingfisher Express)
09.2011 - 05.2013
- Develop and strengthen the relationships within this high tech vertical and key decision makers within their organization
- Responsible for delivering and exceeding budget
- Ensure maximum profitability through review of both internal and external opportunities
- Track improvements and added value to client program by developing and maintaining appropriate KPI's, Key Account plans
- Follow industry trends and new services in the logistics market and keep the client informed of new initiatives, which can add value to their business
- Review the SOP / MIS on a regular basis, ensuring that it is up to date while identifying areas for improvement and proposing solutions to clients
- Ensure that Client SOP meets standards
- Ensure that all risks/threats are avoided through proper and thorough risk management
- Regionally responsible to manage the facilitation of internal best practice sharing through submission of an annual plan, which shall include schedule, topics, agendas, invited guests and proper staff participation
- Ensure best practice value is summarized and communicated
- Ensure Account Team is trained properly and that development plans are in place
Sales Manager
Deccan Cargo and Express Logistics Pvt Ltd
11.2006 - 07.2011
- Review & monitoring mechanisms for all levels in the Ops functions
- Manage key accounts and cultivate strategic relationships with customers, vendors and corporate teammates
- Ops team management: - Drive Business in Target Accounts & region, Account Planning & Management, Handle Sales Cycle Management, Handle Sales team and responsible for their numbers
- Developing dedicated new agents across India
- Responsible for delivering and exceeding budget
- Ensure maximum profitability through review of both internal and external opportunities
- Track improvements and added value to client program by developing and maintaining appropriate KPI's, Key Account plans
- Follow industry trends and new services in the logistics market and keep the client informed of new initiatives, which can add value to their business
- Review the SOP on a regular basis, ensuring that it is up to date while identifying areas for improvement and proposing solutions to clients
- Ensure that Client SOP meets USL standards
- Ensure that all risks/threats are avoided through proper and thorough risk management
- Regionally responsible to manage the facilitation of internal best practice sharing through submission of an annual plan, which shall include schedule, topics, agendas, invited guests and proper staff participation
- Ensure best practice value is summarized and communicated
- Ensure Account Team is trained properly and that development plans are in place
Manager
Jaipan Teleshoppe Pvt Ltd
10.2004 - 10.2006
- Retain existing Distributors/Franchise and extend more services to them
- Identify prospective areas in India; evaluate prospects and develop new Distributors/Franchise
- Educate potential Distributors/Franchise on the benefits of various products
- Initiate contractual agreements with Distributors/Franchise
- Negotiate price and service levels with Distributors/Franchise
- Coordinate various activities to ensure high level of customer service
- Increase Distributors/Franchise base, coordinate activities to ensure high level of customer service
- Conduct regular meetings and follow up with Distributors/Franchise.
Area Sales Manager
First Flight Couriers Ltd
01.2002 - 01.2004
- Develop personal relationships with key strategic clients to ensure business retention and growth and to act as a focal point for client escalations if necessary
- Enable and facilitate the provision of services that meet or exceed customer expectations
- Establish operations that deliver industry leading service standards that facilitate market leadership in target sectors
- Optimize the utilization of business assets and human resources in accordance with the logistics business strategy and local business environment
- Lead the annual business planning and budgeting processes to develop aggressive but realistic plans that support the agreed strategies and targets.
Branch Manager
Skynet Worldwide Express Pvt Ltd
01.1998 - 01.2002
- From Territory Manager level in 2001)
- Key Responsibilities:
- Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers' needs are recognized and met
- Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met
- Ensure that customer's prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place Develop and implement an approach to secure competitors and prospects business in the shortest time possible
- Establish prospects pipeline to support this approach and target them accordingly.
Sales Executive
Aramex Couriers (I) Pvt Ltd
01.1996 - 01.1998
- Dahisar)
- Frontline Sales and Collections
- Responsible for achieving the targets on Sales and Collections.
Education
Passed IATA Diploma - International Airlines With Travel & Tourism
India International Trade Centre
MUMBAI06.1995
Secondary School Certificate - ARTS
NATIONAL COLLEGE OF ARTS AND SCIENCE
MUMBAI BOARD03.1992
School Secondary Certificate -
ST JOSEPH'S HIGH SCHOOL
MUMBAI03.1990
Skills
- Knowledge of computers ( Excel, MS office, Power Point)
Affiliations
Active Member of Shotokan Karate Academy of India (Govt recognized and affiliated with Japan Karate Association).
Additional Information
- AWARDS & ACHIEVEMENTS ,
- Stood 1st (Gold Medal) in National Karate tournament for the year 2001-2002
- Stood 1st (Gold Medal) in International Karate tournament for the year 2001-2002
- Stood 1st (Gold Medal) in International Karate tournament for the year 2002-2003
- Was awarded in Shaze Luxury Retail Pvt Ltd for best performance by displaying Ruthless Efficiency Through Innovative & Creativity in Logistics and Transportation Management in 2021 -2022.
Timeline
Manager Logistics
Shaze Luxury Retail Pvt Ltd
08.2019 - 01.2023
Manager Logistics
Zepo Technologies Pvt Ltd
11.2018 - 04.2019
Sr. Manager Business Operations
Naaptol Online Shopping Pvt Ltd
05.2014 - 07.2018
Business Development Manager
JEENA AND COMPANY
05.2013 - 08.2014
Assistant Operations/Sales Manager
Delex Cargo India Pvt Ltd (Operational partner for Kingfisher Express)
09.2011 - 05.2013
Sales Manager
Deccan Cargo and Express Logistics Pvt Ltd
11.2006 - 07.2011
Manager
Jaipan Teleshoppe Pvt Ltd
10.2004 - 10.2006
Area Sales Manager
First Flight Couriers Ltd
01.2002 - 01.2004
Branch Manager
Skynet Worldwide Express Pvt Ltd
01.1998 - 01.2002
Sales Executive
Aramex Couriers (I) Pvt Ltd
01.1996 - 01.1998
Passed IATA Diploma - International Airlines With Travel & Tourism
India International Trade Centre
Secondary School Certificate - ARTS
NATIONAL COLLEGE OF ARTS AND SCIENCE
School Secondary Certificate -
ST JOSEPH'S HIGH SCHOOL
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