MANOJ R MUTAGI
Site Reliability Engineer
Bangalore
Summary
Seeking an aspiring position as a Technical Specialist in a renowned IT environment or work related to Infrastructure as a Services.
An IT professional with 10+ years of experience in Production/Applications monitoring and support and managing the software as services in time, Incident, Change and Service management. Strong domain experience in Linux, networking, Shell scripting and Linux Virtualization.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Site Reliability Engineer, Lead
Envestnet Yodlee India Pvt Ltd
05.2019 - Current
- Company Overview: Envestnet Yodlee INC, Bangalore
- Project: Envestnet Yodlee Service operations | Production Operations | Software as a Service (SaaS)
- Clients include Bank of America, WellsFargo, RBC, HSBC, Citi group, JPMorgan Chase, Morgan Stanley, Tamarac and more
- Responsible for troubleshooting complex production issues to developing reliable application/systems
- Perform deep dive analysis in production issues - both system and application issues and partner with crossfunctional team to develop and rollout fixes
- Troubleshoot priority incidents, facilitate blameless post-mortems, and ensure permanent closure of incidents
- Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
- Identify recurring patterns of reliability and performance issues and provide proactive tuning recommendations for fixing them
- Envestnet Yodlee INC, Bangalore
- Project: Envestnet Yodlee Service operations | Production Operations | Software as a Service (SaaS)
- Clients include Bank of America, WellsFargo, RBC, HSBC, Citi group, JPMorgan Chase, Morgan Stanley, Tamarac and more
AT&T Communication Services India Pvt Ltd
03.2018 - 04.2019
- Company Overview: AT&T, Bangalore
- Project: SCUBA (SWOT CRB/CBS UOM-ASR BIS APPS)
- Clients include RNS, TELCO and more
- Managing more than 100 services related to Customer, Order, Product and Billing which provides data to client end applications
- Working on middleware systems which receives requests from client applications, process the input request and send the response back to the frontend GUI
- Checking health of the services by various tools and restarting, redeploying if service is unhealthy on the deployed server
- Testing the service for default input values from testing portal to the get the output response xml to verify whether its successful or not
- Running test cases for various services on Soap UI, Eclipse Kepler tools to support during major release activities
- AT&T, Bangalore
- Project: SCUBA (SWOT CRB/CBS UOM-ASR BIS APPS)
- Clients include RNS, TELCO and more
Specialist Technical
AT&T Communication Services India Pvt Ltd
07.2017 - 04.2019
- Company Overview: AT&T, Bangalore
- Project: GESS Service Operations
- Clients include TIAA-CREF, Comerica, IBM, American Express, Ally financial, JP Morgan chase, Citizens Bank and more
- Responsible for managing servers, Virtual machines and various tools and applications
- Working on VMware's cloud computing platform VSphere to manage Virtual machines and ESXi hosts
- Managing poller servers (fault management) and troubleshooting if any issues at customer network and devices
- Troubleshooting and fixing if any user reported issues with authentication services like GTAC and cisco ACS and Working on ticketing-based system to resolve monitoring issues and end user reported problems to meet the SLA metrics and for future tracking
- Engaging incident manager during outages to quickly fix the major application issues for business continuity and adhere to agreed customer SLA's
- Documenting and sharing the findings for RCA
- AT&T, Bangalore
- Project: GESS Service Operations
- Clients include TIAA-CREF, Comerica, IBM, American Express, Ally financial, JP Morgan chase, Citizens Bank and more
Senior Technical Associate
AT&T Communication Services India Pvt Ltd
06.2014 - 06.2017
- Company Overview: AT&T, Bangalore
- Project: GESS Service Operations
- Clients include TIAA-CREF, Comerica, IBM, American Express, Ally financial, JP Morgan chase, Citizens Bank and more
- Responsible for managing servers, Virtual machines and various tools and applications
- Working on VMware's cloud computing platform VSphere to manage Virtual machines and ESXi hosts
- Managing poller servers (fault management) and troubleshooting if any issues at customer network and devices
- Troubleshooting and fixing if any user reported issues with authentication services like GTAC and cisco ACS and Working on ticketing-based system to resolve monitoring issues and end user reported problems to meet the SLA metrics and for future tracking
- Engaging incident manager during outages to quickly fix the major application issues for business continuity and adhere to agreed customer SLA's
- Documenting and sharing the findings for RCA
- AT&T, Bangalore
- Project: GESS Service Operations
- Clients include TIAA-CREF, Comerica, IBM, American Express, Ally financial, JP Morgan chase, Citizens Bank and more
Senior Operations Engineer
Yodlee Infotech Private Limited
07.2012 - 05.2014
- Company Overview: Yodlee Infotech Private Limited, Bangalore
- Project: Yodlee Production Operations | Software as a Service (SaaS)
- Clients include Bank of America, Citi Group, Fidelity, JP Morgan, RBC, Wells Fargo, HSBC and more
- Taking full responsibilities on production environment as a Level 2 production support Engineer for our prestigious offshore clients
- Work on ticketing-based system according to ITIL process wherein we get requests for Change Management, Incident Management, problem management and Standard Service requests
- Assigned responsibilities of troubleshooting, deployment of system updates, disaster recovery, and system tuning
- Providing RCA for all major incidents
- Day To day monitoring of alert logs, disk space issue, application errors, network errors, server status, job status
- Identifying recurrent issues and creating problem tickets to fix them permanently
- Ensure Availability of production server 24
- 7
- Documentation of the solution and updating the knowledge base
- Yodlee Infotech Private Limited, Bangalore
- Project: Yodlee Production Operations | Software as a Service (SaaS)
- Clients include Bank of America, Citi Group, Fidelity, JP Morgan, RBC, Wells Fargo, HSBC and more
Operations Engineer
Yodlee Infotech Private Limited
06.2010 - 06.2012
- Company Overview: Yodlee Infotech Private Limited, Bangalore
- Project: Yodlee Production Operations | Software as a Service (SaaS)
- Clients include Bank of America, Citi Group, Fidelity, JP Morgan, RBC, Wells Fargo, HSBC and more
- Taking full responsibilities on production environment as a Level 2 production support Engineer for our prestigious offshore clients
- Work on ticketing-based system according to ITIL process wherein we get requests for Change Management, Incident Management, problem management and Standard Service requests
- Assigned responsibilities of troubleshooting, deployment of system updates, disaster recovery, and system tuning
- Providing RCA for all major incidents
- Day To day monitoring of alert logs, disk space issue, application errors, network errors, server status, job status
- Identifying recurrent issues and creating problem tickets to fix them permanently
- Ensure Availability of production server 24
- 7
- Documentation of the solution and updating the knowledge base
- Yodlee Infotech Private Limited, Bangalore
- Project: Yodlee Production Operations | Software as a Service (SaaS)
- Clients include Bank of America, Citi Group, Fidelity, JP Morgan, RBC, Wells Fargo, HSBC and more
Education
B.E - Telecommunications
KLE Society's College of Engineering and Technology
Skills
- Redhat Enterprise Linux 6
- Cisco Certified Network Associate
- IT Infrastructure Library V3 2013
- AWS
- GitHub
- Docker
- Jenkins
- Amazon web services
- RHEL6
- RHEL7
- Splunk
- Linux Shell Scripting
- Load balancer (F5-BIG IP, A10, NetScaler-Citrix)
- VMware VSphere Client
- Oracle Virtual Box
- Red Hat Linux
- Windows Servers
- JBoss
- Apache
- Tomcat
Certification
Redhat Enterprise Linux 6(RHEL6)
Visa
B1/B2, 12/31/30
Personal Information
- Total Experience: 10+ years of experience in Production/Applications monitoring and support and managing the software as services in time, Incident, Change and Service management.
- Father's Name: Rajshekhar S Mutagi
- Mother's Name: Sumangala R Mutagi
- Marital Status: Married
Timeline
Site Reliability Engineer, Lead
Envestnet Yodlee India Pvt Ltd
05.2019 - Current
AT&T Communication Services India Pvt Ltd
03.2018 - 04.2019
Specialist Technical
AT&T Communication Services India Pvt Ltd
07.2017 - 04.2019
Senior Technical Associate
AT&T Communication Services India Pvt Ltd
06.2014 - 06.2017
Senior Operations Engineer
Yodlee Infotech Private Limited
07.2012 - 05.2014
Operations Engineer
Yodlee Infotech Private Limited
06.2010 - 06.2012
B.E - Telecommunications
KLE Society's College of Engineering and Technology
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