Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Back Office Manager
Tata Consultancy Services Ltd.
MUMBAI
03.2007 - Current
Payroll Team:
Handled queries regarding payroll by analyzing the issue and providing resolution with the help of internal payroll applications like SAP, PL/SQL.
Social Security Team:
In and out processing of Provident Fund and Superannuation of TCS Alumni.
Responding to E-mails and Calls regarding PF Settlement, Transfer Status, and Superannuation Settlement Status.
Preparing Monthly Reports and Handling Escalations.
TCS iON Team :
Processing and releasing claims for all the executives working on assessments.
Preparing monthly dashboards.
Handling in and out processing of stationery requirements in assessments.
Handling team's attendance and enrolling them for trainings for their professional growth.
HDFC Bank - Mobile Banking:
Monitoring Mobile Banking Application performance through Appd and by accessing DB in PL/SQL application.
Preparing App Performance Report on MS Excel on a daily basis.
Intimating the client in case of occurrence of high errors, which is more than expected.
Extracting data and sharing the same with the internal team to analyze any critical issues faced by the client.
CSR
Sparsh BPO Pvt. Ltd.
THANE
04.2006 - 02.2007
Sold TATA AIG LIFE INSURANCE nationwide through outbound sales.
CSA
Adventity BPO Pvt. Ltd.
THANE
08.2005 - 04.2006
Sold TATA AIG LIFE INSURANCE products across India.
Education
M.Com - Business Management
MUMBAI UNIVERSITY
MUMBAI, INDIA
06-2022
Bachelor of Management Studies - Finance
B.G.B.S
MUMBAI INDIA
11-2005
HSC / 12th - COMMERCE
C.H.M. COLLEGE
ULHASNAGAR, MUMBAI
04-2002
SSC / 10th -
NEW ERA HIGH SCHOOL
ULHASNAGAR
04-2000
Skills
Database Administration
Document Control
Excellent Communication
Mail Management
File Management
Mail Routing
Vendor Management
Scheduling appointments
Payroll Administration
Data Entry
Contactnos
9167090970
Maritalstatus
Married
Religion
Hindu
Personal Information
Date of Birth: 04/02/85
Languages
English
Hindi
Sindhi
Hobbies and Interests
Cooking(learning)
Playing Badminton
Swimming
Accomplishments
Received an appreciation mail by Manager for client handling talent.
Received an appreciation mail by Manager for creating appropriate reports / dashboards as per the requirements.
Received an appreciation mail by Manager in lowering down the queries relating to basic information.
Languages
Sindhi
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
Received a certificate in successfully completing Structured Problem Solving program.
Received a certificate in completing Internal course on Finance.
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services