Manoj Saikhedkar

• Client Relationship Management for Enterprise Clients.
• Business Growth, Operations & Delivery Governance
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Developed and maintained relationships with customers and suppliers through account development.
• Generates management reporting on client health statuses, renewal targets achievement, churn ratio,upsell and other reporting statistics as requested.

• Celebrated customer successes by acknowledging milestones, recognizing accomplishments.
• Managed team of Customer Success Managers.
• Evaluated customer needs through comprehensive assessments, tailoring coaching sessions accordingly for maximum impact.
• Mentored new Success Coaches by sharing expertise on proven coaching methods, tools, and techniques.
• Promoted a growth mindset among customers by encouraging persistence, resilience, and adaptability in achieving their goals.
• Coordinating with engineering team on identification and tracking of enhancements requests and bugs.

• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.

• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Facilitated successful renewals through diligent relationship management and proactive issue resolution.

• Served as overall In-charge of the Program with direct responsibility of Sales Targets, Renewals, Cost Control, Program Profitability, Team Management and Client Management.
• Partnered with project team members to identify and quickly address problems.
• Mentored junior team members, fostering professional growth and increasing overall team efficiency.
• Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
• Collaborated with cross-functional teams to ensure seamless integration of various project components.
• Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
• Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.

• Built partner relationship with schools at locations within the region and coordinated internally with various functions to ensure efficient delivery of day-to-day requirements.
• Engaged in upselling and referral sale for existing and New Schools and Colleges
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Managed customer relations on ongoing basis to maximize customer retention.
• Made customers aware of current and new programs and services.
• Responsible for Reverse logistics and Spare management at Schools/Colleges.

• Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Led the implementation of new technologies to enhance service offerings and streamline operations across the organization.
• Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
• Reduced operational costs through effective resource management and budget control.

Jun 2005 - Aug 2008: Idea Cellular Ltd.

Indore | Sr.Executive-Service & Operations.

Feb 2003 - Jun 2005: Reliance Web World.

Indore | Customer Care Executive.