Manoj Sathe

ASSIST GUESTS TO THEIR ROOMS WHILE INFORMING THEM ABOUT IN -ROOM

AND HOTEL SERVICES.

- ASSISTED ASSOCIATE TO HELP CHECK IN, CHECK OUT FORMALITIES.

- TAKING BY GUESTS ORDER AS PER MARRIOTT STANDARDS. ( AYS)

- ACTIVELY INTERACTED WITH GUESTS, PROVIDING INFORMATION ABOUT HOTEL

AMENITIES, LOCAL ATTRACTIONS, AND SERVICES.

- STORED LIQUOR SECURELY IN THE CLOAKROOM FOLLOWING HOTEL POLICIES.

- HANDLED ROOM KEYS, INCLUDING CREATION, ISSUANCE, AND SAFEKEEPING.

- UPDATED AIRPORT PICK AND DROP REQUESTS USING THE PROPERTY

MANAGEMENT SYSTEM. ( PMS)

- ASSISTED IN CASHIER AUDITING AND DAILY RECONCILIATION TASKS.

- DELIVERED NEWSPAPERS TO GUEST ROOMS AS PART OF MORNING SERVICE.

- HANDLED THE GUEST SERVICES TELEPHONE OPERATIONS, MANAGING INBOUND AND OUTBOUND CALLS EFFICIENTLY.

- UPDATED AND MAINTAINED ACCURATE GUEST PROFILES IN THE SYSTEM.

- REGISTERED C-FORM FOR FOREIGN AND OCI GUESTS AS PER GOVERNMENT

REGULATIONS.

- RESPONDED TO INVOICE REQUESTS BY SENDING GUEST INVOICES VIA EMAIL.

- GAINED WORKING KNOWLEDGE OF NIGHT AUDIT PROCEDURES AND GENERATED NIGHTLY REPORTS.

GUIDED GUESTS WITH DIRECTIONS AND RECOMMENDATIONS TO PRIME LOCAL

ATTRACTIONS AND LANDMARKS.

ASSISTED IN PATHIK FORM REGISTRATION FOR GUEST TRAVEL TRACKING AS PER GUIDELINES.