Manoj Sharma
Area Operations Management
Jaipur,Rajasthan
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Customer-focused professional with successful 10-year career in Motion Film & Entertainment sector. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
Qube Cinema Technologies Pvt. Ltd
Jaipur , Rajasthan
2018.07 - Current
- 10+ years of experience in tech trouble shooting process & technical operations.
- Applied basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Assist with development of standards, and applies these to track, monitor, report, resolve or escalate issues.
- Interact with our customers regularly via various means of communication or other Omni Channel and other interactions;
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Evaluate team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions.
- Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales leadership to maintain best in class practices;
- Maintains call quality and response times as per agreed SLA's. Maintains records of calls and ensure all cases are updated in system.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Passion for customer experience, organizational success, and employee satisfaction
Team Leader
Qube Cinema Technologies Pvt. Ltd
Jaipur , Rajasthan
2013.08 - 2018.06
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted manager with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Optimized customer support by establishing collaborative service environment.
- Led team of 15 members while providing exceptional customer service.
Technical Support Engineer
Qube Cinema Technologies Pvt. Ltd
New Delhi , New Delhi
2010.12 - 2013.04
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Managed over 10 calls per day as being first point of contact for primary customers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Computer Hardware And Networking Diploma - Computer Networking
Jetking Pvt Ltd
Jaipur 2008.07 - 2010.01
B. Tech - Information Technology
University of Rajasthan
Jaipur 2005.07 - 2009.01
Intermediate - PCM
Jaipuria Vidyalaya, CBSE
Jaipur 2004.04 - 2005.01
SSC -
Jaipuria Vidyalaya, CBSE
Jaipur 2002.04 - 2003.03
Skills
Operations management
Watching Movies
Love to watch movies from different genres such as action & adventure,thrillers,biographies,sports.
Timeline
Assistant Manager
Qube Cinema Technologies Pvt. Ltd
2018.07 - Current
Team Leader
Qube Cinema Technologies Pvt. Ltd
2013.08 - 2018.06
Technical Support Engineer
Qube Cinema Technologies Pvt. Ltd
2010.12 - 2013.04
Computer Hardware And Networking Diploma - Computer Networking
Jetking Pvt Ltd
2008.07 - 2010.01
B. Tech - Information Technology
University of Rajasthan
2005.07 - 2009.01
Intermediate - PCM
Jaipuria Vidyalaya, CBSE
2004.04 - 2005.01
SSC -
Jaipuria Vidyalaya, CBSE
2002.04 - 2003.03
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