MANOJ SHARMA
Summary
Diligent professional with many years of experience to do everything in best possible manner and to work in dynamic and challenging environment ,maintaining seamless business operations. Exceptional skills in inventory management, loss prevention, and vendor negotiation. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Manager
Equifax Tourism and Travel LLC
GURUGRAM
2022.06 - Current
- Creation of B2B online engine (travel website ) with help of a tech team for B2B clients as well as for Corporate bookings (FIT). Project Planning, Technology Stack , Database Design , User Interface (UI) Design , Front/Back-end Development,
Payment Integration , Testing , Security Measures , Continuous Improvement , Monitoring and Maintenance are the main roles assigned .
- Operation and execution of MICE movements to different parts of Globe for corporate .
Involvement from planning till execution .(Having operated a few groups to Hungary , Austria , Turkey , Dubai , Thailand and more.)
- Onboarding /Suggesting new suppliers as per requirements for FIT and MICE business.
Assistant Manager
TBO.COM
2018.04 - 2022.06
- Responsible for the Outbound package product for the markets across globe and execution throughout including gathering and prioritizing product and customer requirements according to Market specification, defining the product vision, and working closely with sales, marketing and support to ensure revenue and customer satisfaction goals are met
- Also ensuring that the product supports the company’s overall strategy and goals
- Maintaining relations with existing suppliers /Local Partners and onboarding new partners /suppliers to ensure improvisation in costing effectiveness and client handling
- Sales Support: Handling team to ensure timely execution of queries with maximum conversions
- Liasing with local suppliers to ensure smooth execution.
Assistant Manager
Gofro.com
2017.03 - 2018.03
- Taking care of Operation Part for outbound packages for advisers and internal sales (Call center part) for PAN india
- Heading Fixed Departure for GAN Island
- Leading team for Fixed Departures from leading travel companies like Thomas cook, MMT, Yatra, Cox and King Etc
- Making bookings for hotels through various channels online
- Coordinating with supplier for quotes, confirmations, best rates and remittance
- Taking care of profitability and service level from suppliers to client
- Pursuing effective follow-ups on cases on regular basis
- Making travel itineraries for sales staff.
- Coordinated with other departments to ensure smooth flow of operations.
Deputy Manager
Tybros India tours Pvt.
2016.06 - 2017.03
- Taking care of Operation Part for outbound packages for B2B Division for PAN india
- Making bookings for hotels through various channels online
- Coordinating with supplier for quotes, confirmations, best rates and remittance
- Taking care of profitability and service level from suppliers to client
- Pursuing effective follow-ups on cases on regular basis
- Making travel itineraries for sales staff
- Earlier taking care of Refunds and online Hotel booking for PAN INDIA
- (Retail shops and Call center).
Assistant Manager
Yatra online Pvt LTD.
2010.05 - 2016.06
- Taking care of Operation Part for outbound packages for retail shops and Call center part for PAN india
- Making bookings for hotels through various channels online
- Coordinating with supplier for quotes, confirmations, best rates and remittance
- Taking care of profitability and service level from suppliers to client
- Pursuing effective follow-ups on cases on regular basis
- Making travel itineraries for sales staff
- Earlier taking care of Refunds and online Hotel booking for PAN INDIA
- (Retail shops and Call center).
Travel Counseller
Carlson Wagonlit Travel India.
2009.12 - 2010.05
- Making bookings and amendments on Amadeus and updating the CRM as well
- Making bookings for hotels, cars, trains and providing visa faclition
- Coordinating with airlines, hotels, car rentals, visa co-ordinators & other internal departments
- Pursuing effective follow-ups on cases on regular basis to give customers a one point contact
- Making whole travel itineraries for co-operate clients through E-mails and Calls.
Travel Consultant
YATRA ONLINE PVT. LTD.
2007.09 - 2009.10
- Off Calls: Processing refund for GDS and NON GDS bookings through Amadeus and BSP for both Domestic and International bookings
- Interacting with the airline regarding refund and cancellation policies
- Helping colleagues to provide first call resolution to customers in case of refunds and other issues
- Coordinating with airline to solve queries in the benefit of company and customer
- Saved losses for the company
- On Calls: Making bookings on website and making amendments as well on Amadeus and updating the CRM as well
- Coordinating with airlines & other internal departments to provide first call resolution to customer
- Pursuing effective follow-ups on cases on regular basis to give customers a one point contact.
Customer Services Agent at IGI
CONTINENTAL AIRLINES (LIVEWELL AVIATION SERCVICES)
2006.04 - 2007.08
- Handling check – in system and knowledge of all departure formalities to ensure on time departure
- Full knowledge of arrival procedures including raising PIR and other activities related to mishandled baggage
- Handling of disrupted flight and overbooking
- Handling of Deportee passengers, Direct Transit passengers and Refusal entry passengers
- Knowledge acquired for special handling of passengers including UM
- Handling of make-up, break-up & ramp procedures.
Education
Skills
- Business development understanding
- Product and service knowledge
- Operations Management
- Retail Operations
- Contract Management
- Relationship Building
- Reliability
- Professional and Courteous
- MS Office
- Problem-solving aptitude
- Work Planning and Prioritization
- Time management abilities
Countries visited .....
- Srilanka
- Dubai(UAE)
- Turkey
- Singapore
- Malaysia
- Austria
- Czech Republic
- Hungary
- Switzerland
- France
- Netherland
- United Kingdom
Personal Information
- Father's Name: Sh. Gianendra Kumar Sharma
- Date of Birth: 01/31/82
- Gender: Male
- Nationality: Indian
Domainapplicationknowledge
- Amadeus
- Quad labs
- CRM-Talisma
Languages
- English
- Hindi
Hobbies and Interests
- Reading Newspaper & Magazine
- Traveling
- Interacting with people.
Timeline
Manager
Equifax Tourism and Travel LLC
2022.06 - Current
Assistant Manager
TBO.COM
2018.04 - 2022.06
Assistant Manager
Gofro.com
2017.03 - 2018.03
Deputy Manager
Tybros India tours Pvt.
2016.06 - 2017.03
Assistant Manager
Yatra online Pvt LTD.
2010.05 - 2016.06
Travel Counseller
Carlson Wagonlit Travel India.
2009.12 - 2010.05
Travel Consultant
YATRA ONLINE PVT. LTD.
2007.09 - 2009.10
Customer Services Agent at IGI
CONTINENTAL AIRLINES (LIVEWELL AVIATION SERCVICES)
2006.04 - 2007.08
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