Manoj Singh
General Manager
BANGALORE
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Spade Hospitality and Consultancy LLC
UDUPI
03.2022 - 06.2023
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
Crew Trainer
FREELANCE
KATMANDU, MANILA
02.2021 - 01.2022
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
Flight Purser
EMIRATES AIRLINES
DUBAI
03.2001 - 10.2020
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Partnered with flight department to meet inflight and station operational obligations.
- Maintained and completed administrative records and documents to meet company requirements.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
Assistant Bar Manager
ROTANA GROUP OF HOTELS
DUBAI
03.1998 - 03.2001
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Supervisor
TAJ GROUP OF HOTELS
BANGALORE
07.1996 - 01.1998
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and implemented customer service policies to enhance satisfaction.
Education
No Degree - TRAIN THE TRAINER PROGRAMME
EMIRATES TRAINING COLLEGE
DUBAI 04.2001 -
No Degree - SERVICE TRAINER BUSINESS CLASS
EMIRATES TRAINING COLLEGE
DUBAI 04.2001 -
No Degree - SERVICE TRAINER ECONOMY SERVICE
EMIRATES TRAINING COLLEGE
DUBAI 04.2001 -
BACHELOR IN HOTEL MANAGEMENT - HOSPATALITY ADMINISTRATION
KLE INSTITUTE OF HOTEL MANANGEMENT
BANGALORE 07.1993 - 04.1996
Skills
Performance improvement
Timeline
General Manager
Spade Hospitality and Consultancy LLC
03.2022 - 06.2023
Crew Trainer
FREELANCE
02.2021 - 01.2022
No Degree - TRAIN THE TRAINER PROGRAMME
EMIRATES TRAINING COLLEGE
04.2001 -
No Degree - SERVICE TRAINER BUSINESS CLASS
EMIRATES TRAINING COLLEGE
04.2001 -
No Degree - SERVICE TRAINER ECONOMY SERVICE
EMIRATES TRAINING COLLEGE
04.2001 -
Flight Purser
EMIRATES AIRLINES
03.2001 - 10.2020
Assistant Bar Manager
ROTANA GROUP OF HOTELS
03.1998 - 03.2001
Supervisor
TAJ GROUP OF HOTELS
07.1996 - 01.1998
BACHELOR IN HOTEL MANAGEMENT - HOSPATALITY ADMINISTRATION
KLE INSTITUTE OF HOTEL MANANGEMENT
07.1993 - 04.1996
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