Manoj Singh
Assistant Manager O2C- Cash Application
New Delhi
Summary
Professional Assistant Manager having 12+ Years of experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
WNS Global Services
Gurgaon
05.2019 - Current
- Leading team size of 21 resources for cash application and Credit control -Collection and reporting team
- Handling their day- to -day activities SLA management, MIP creation, Recognition and attendance management with below other activities: - Interacting with clients for providing them information regarding process activity and take feedback and share with team on weekly basis
- Assist in monthly, quarterly and yearly closing activities
- Responsible for Monthly internal audit
- Running multiple interface activity in Oracle
- Handling Daily, Weekly and monthly reporting and Month end closing report which includes WD+2 reporting, Aging Report, 2190 Suspense by reason, total suspense account and accruals & non accruals report for OTC Cash application
- Lead process improvement ideas and co-coordinate in team project
- Processed invoice payments and recorded information in account database
- Processed posting and reconciling payments and addressing aged receivables
- Reached out to vendors and customers in order to resolve account problems
- Coded invoices and other records to maintain organized and accurate records
- Reviewed client invoices and expense reports, identifying discrepancies
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances and resolved collections disputes to maintain customer relationships
- Ensuring all payment are booked correctly every day to Lockbox matching payments to correct customer's account
- Ensure proper training provided to new employees
- Supporting and resolving queries at time of annual internal and external audit
- Monitor multiple client Mailbox
- Monitoring daily and Weekly Balancing of Cash Received in Bank with Oracle posting
- Responsible for reviewing Daily, Weekly and Monthly Reconciliation report
- Manage floor support and self-review of processed transactions
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Mentored team members to enhance professional development and accountability in workplace
- Supervised day-to-day operations to meet performance, quality and service expectations
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Defined clear targets and objectives and communicated to other team members
- Established team priorities, maintained schedules and monitored performance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Lead Associate (SME)
WNS Global Services
Gurgaon
- Daily work allocation and making sure completion of work in basis of priority
- Responsible for daily, weekly and monthly reporting work
- Processed invoice payments and recorded information in account database
- Processed posting and reconciling payments and addressing aged receivables
- Reached out to vendors and customers in order to resolve account problems
- Coded invoices and other records to maintain organized and accurate records
- Reviewed vendor invoices and expense reports, identifying discrepancies
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances
- Researched and resolved collections disputes to maintain customer relationships
- Assist in applying everyday Lockbox activities, matching payments to correct customer's account
- Training to new hires
- Reconcile balance of STLE and STLB Account (Refund Reconciliation) on monthly basis
- Supporting and resolving queries at time of annual internal and external audit
- Preparation of month end Critical Reconciliation like NGCM Reconciliation, 2190 Suspense Status Report
- Monitor multiple Outlook mailboxes and NAC Mailbox
- Daily and Weekly Balancing of Cash Received in Bank with Oracle posting
- Responsible for reviewing Daily, Weekly and Monthly Reconciliation report
- Manage MMCSC/MIIC process which includes process transactions, Floor support and self-review of processed transactions
- Lead for No-Backup Category which helps to reduce Suspense account
- Cross trained in Credit control reporting work handling multiple reporting on daily, Weekly monthly and yearly
- Interacting with clients over calls to retrieve information about payments received
- Assist in monthly and quarterly close processes
- Responsible for Monthly internal audit.
- Built strong relationships with customers through positive attitude and attentive response
- Coordinated weekly meetings for internal and external groups
- Assisted with new hire processing and existing training programs
Process Champion (SME) - Cash Application NA
Mercer Consulting India Private Limited
Gurgaon
08.2013 - 05.2019
- Process transactions along with review of transactions processed for quality and completeness
- Assist in applying everyday Lockbox activities, matching payments to correct customer's account
- Training to new hires
- Reconcile balance of STLE and STLB Account (Refund Reconciliation) on monthly basis
- Supporting and resolving queries at time of annual internal and external audit
- Preparation of month end Critical Reconciliation like NGCM Reconciliation, 2190 Suspense Status Report
- Monitor multiple Outlook mailboxes and NAC Mailbox
- Daily and Weekly Balancing of Cash Received in Bank with Oracle posting
- Responsible for reviewing Daily, Weekly and Monthly Reconciliation report
- Manage MMCSC/MIIC process which includes process transactions, Floor support and self-review of processed transactions
- Lead for No-Backup Category which helps to reduce Suspense account
- Interacting with clients over calls to retrieve information about payments received
- Assist in monthly and quarterly close processes
- US Fees
- Responsible for handling end to end process management of US regions Fees
- Responsible for recording day to day all standard and Misc.
- Payments in oracle and passing journals entries for regions which are related to non-AR module
- Interacting with clients over call on daily basis
- Responsible for performing various Reconciliation of GL accounts and Bank Balances.
Customer Service Representative
Arvato Bertelsmann
Gurgaon
03.2012 - 07.2013
- We receive real invoice data in different system like SAP, JDEdward & Oracle
- We analyze data to find out: - Duplicate invoices
- Duplicate payment
- Open Credit (Credit still not received)
- Payment made in wrong Currency
- Cash discount not received
- Bonus not received
- Paid credit invoice which is wrongly entered as paid debt in system
- Manual tracking of all work in Excel Sheet
- Preparing daily reports.
Customer Service Representative (Voice Process)
IEnergizer
Noida
02.2011 - 02.2012
- Attending customer calls and providing information regarding Samsung product & services
- Registering complaint regarding customer product
- Maintaining case closer report
- Registering service order for customer product
- Registering P/L complaint case and doing follow-up on the same.
Customer Care Executive
Sparsh BPO
Gugraon
01.2010 - 12.2010
- Handling Inbound calls for PNB customer
- Providing them their account related information
- Hotlisting of Debit and Credit card on customer request.
Education
BBA - Finance And Accounting
Jamia Hamdard University
New Delhi 08.2006 - 07.2009
Class XII -
BSF School Shillong
Shillong 04.2005 - 03.2006
Class X -
BSF School Shillong
Shillong 04.2004 - 03.2005
Skills
Able to motivate and lead others in a team environmentundefined
Personal Information
- Father's Name: Dhiraj Singh
- Date of Birth: 08/01/88
- Marital Status: Married
Disclaimer
I, hereby declare that all the above-given factors are true and correct to the best of my knowledge.
Timeline
Assistant Manager
WNS Global Services
05.2019 - Current
Process Champion (SME) - Cash Application NA
Mercer Consulting India Private Limited
08.2013 - 05.2019
Customer Service Representative
Arvato Bertelsmann
03.2012 - 07.2013
Customer Service Representative (Voice Process)
IEnergizer
02.2011 - 02.2012
Customer Care Executive
Sparsh BPO
01.2010 - 12.2010
BBA - Finance And Accounting
Jamia Hamdard University
08.2006 - 07.2009
Class XII -
BSF School Shillong
04.2005 - 03.2006
Class X -
BSF School Shillong
04.2004 - 03.2005
Lead Associate (SME)
WNS Global Services
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