Manoj Singh

• Developed and implemented commercial strategies to drive revenue growth.
• Created and managed relationships with key stakeholders in the industry.
• Analyzed market trends, competitor activities and customer needs to identify new business opportunities.
• Negotiated contracts and agreements with vendors, suppliers and partners.
• Managed sales teams to ensure targets are met or exceeded on a monthly basis.
• Monitored performance metrics such as revenue, cost of goods sold, gross margin to measure success of commercial activities.
• Identified operational efficiencies through process improvement initiatives.
• Led cross-functional teams in development projects from conception through implementation stages.
• Reviewed customer feedback data to improve customer experience and satisfaction levels.
• Provided regular updates to senior management on progress and performance against KPIs.
• Built strong relationships with strategic customers and partners across multiple markets and geographies.
• Promoted exemplary leadership by communicating company's goals and strategic vision.
• Devised and implemented strategies to create new revenue streams and cut operational costs.

• Introduced counter model across regions of Delhi/NCR and Haryana.
• Onboarding new car dealerships on new module by discussing the value propositions they will get from Okshan introduction in their system.
• Rate negotiations with concerned stakeholders.
• Inter and intra departmental negotiations, and projections for incremental business opportunities.
• Client relationship building and providing excellent experience.
• Ensuring the sharing of business processes and/or schemes with every associate regularly (directly/indirectly).
• Taking associate feedback on our systems and processes and getting insights on how can we make them more user friendly.
• Maintained the Penetration / Exchange percentage for the New car dealerships overall and showroom wise as well.
• Being into core founding team, involved in policy and process formulation and updation.
• Discusses associate objectives and designs an action plan accordingly.
• Regularly exhibits flexibility and creativity in resolving associate problems.
• Acts as a bridge between Okshan.com and channel partner when needed.
• Maintains a positive word of mouth on any new developments.
• Focuses on generating newer insights about associates and internal processes to improve business metrics such as conversion rates, channel partner satisfaction, cost efficiency etc.

• Retaining excellent relationships with Referral Partners/Merchants and ensuring the growth of their business.
• Managing 2 teams (Bangalore and Delhi/NCR) consisting manpower of 20+people from different hierarchy levels.
• Gathering feedback on systems and processes and getting insights to make them more user friendly.
• Daily team target tracking and immediate action planning to ensure the required run rate
• Guiding teams on their fresh and follow up calls with Merchants/PSPs
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Initiated new projects that resulted in increased productivity across all departments.
• Provided leadership during times of organizational change or crisis situations.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Introduced new B2B marketplace model in the market.
• Built a team of 100+ members including Regional Heads, Territory managers, Cluster heads ,Team Leaders, Relationship Managers and Evaluators(Relationship executives), spread across 4 states and different verticals.
• Onboarded 6000+ used car dealers across Punjab, Haryana, Chandigarh, Delhi /NCR with the help of field and in house teams.
• Onboarded 150+new car dealers/ showrooms across Punjab, Haryana, Chandigarh, Delhi /NCR by in person meetings and with the help of senior leadership team.
• Took charge of both buying and selling of used cars through Tele callers, relationship Managers and Evaluators (Relationship executives).
• Pushed active bidding through field Relationship managers and in house calling team.
• Helped Used car dealers in liquidation of their stuck inventory by running Auctions on their inventory and trade in with other used car dealers.
• Ensured transparency towards both buyer & seller.
• Revenue generation.

• Built a team of 10+team members for used car dealer onboarding, active bidding participation, relationship management grievances, customer support and new franchise onboarding & management.
• Onboarded 2500+ used car dealers across Punjab, Haryana, Chandigarh, J&K, UK, H.P.
• Ensured to get maximum bidding ratio to support North Retail branches.
• Ensuring minimum buyer back out cases by keeping a track on buyer payment & timelines.
• Ensured high R.C. transfer ratio by pushing the channel partner for R C transfers of their purchased cars.
• Acted as a support system to Retail team by transacting more and more channel partners within the region.
• Maintaining excellent relationships with channel/Franchise partners and ensuring growth of their business.
• Closing maximum deals and ensuring channel partner target completion.
• Client relationship building and providing excellent channel partner experience.
• Sharing business processes and/or schemes with every channel partner regularly.
• Taking channel partner feedback on our systems and processes and getting insights on how can we make them more channel partner friendly.
• Maintains cordial relationships with channel partners.
• Discusses channel partner objectives and designs an action plan accordingly.
• Regularly exhibits flexibility and creativity in resolving channel partner grievances.
• Acts as a bridge between Cars24 and channel partner when needed.
• Maintains a positive word of mouth on any new developments.
• Focuses on generating newer insights about channel partner and internal processes to improve business metrics such as conversion rates, channel partner satisfaction, cost efficiency etc.

• Developed and implemented strategies to identify potential clients for freelance consulting services.
• Provided customized solutions to meet the needs of individual clients in a timely manner.
• Created comprehensive proposals outlining the scope of work, timeline, deliverables, pricing structure, and payment terms for prospective clients.
• Managed client relationships throughout the project lifecycle from initial contact through completion of deliverables.
• Advised clients on best practices related to their specific industries or markets.
• Identified areas for improvement in existing processes or procedures within an organization.
• Met with clients and discussed the scope of the project to ascertain how long it would take and what resources would be needed.
• Assisted in developing and implementing different workflows and communication processes.
• Identified needs of customers promptly and efficiently.

• Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
• Analyzed client data to identify opportunities for cross-selling products and services.
• Addressed inquiries from clients and department team members.
• Established strong client relationships to drive business development.
• Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.

• Identified and developed new markets for products or services.
• Researched potential customers using various sources such as public records, web searches.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.