Summary
Overview
Work History
Education
Skills
Timeline
Disclaimer
Hi, I’m

Manoj Singh

Zonal Sales Trainer
Mohali

Summary

Experienced Process Trainer with 4+ years of experience, demonstrating a strong understanding of products and processes in leadership roles. Skilled at identifying training needs through collaboration with sales and marketing teams. Known for being a diligent collaborator and innovative thinker. Seeking a long-term role to contribute value to a dynamic team. Experience includes delivering new hire product training, offering performance feedback to advisors, creating supportive training materials, and working closely with Team Leads and Associates to address process deficiencies.

Overview

2024
years of professional experience

Work History

NIIT Limited

Field Sales Trainer

Job overview

  • Delivered comprehensive product training sessions to newly hired associates.
  • To provide feedback to advisors with regards to their performance
  • To provide training effectively and efficiently
  • Facilitated training programs covering new hire floor updates, objection handling, and refreshers.
  • Created unique materials to support training programs
  • Delivered robust training courses via classroom and e learning programs
  • Evaluate training and report on trainees
  • Conducting NHT, Consolidation trainings, Refresher trainings, TTT
  • Closely work with Team Leads and Associates to get their input/feedback to identify the shortcomings in the process

Tech Mahindra

Process Trainer
02.2020 - 03.2023

Job overview

  • Responsible to delivering new hire product training for associates
  • Identifying the training need across levels and conducting refresher training for the employees to improve the quality/productivity
  • Develop, monitor and track training plan
  • Responsible to conduct different training programs i.e. new hire floor updates, Objection handling and refreshers
  • Publish daily, weekly, monthly activities report to stakeholders
  • Track performance of new hire handover advisors and provide them daily feedback and sessions as per requirement
  • Evaluate training and report on trainees
  • Closely work with Team Leads and Quality Analysts to get their input/feedback to identify the shortcomings in the process

Tech Mahindra

Customer Support Associate
10.2017 - 01.2020

Job overview

  • Outcall/emails professionally to provide information about products and services, obtain details from complaints
  • Keep records of customer interactions, details of enquiry, complaint and comments as well take actions taken
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information

Education

Karnataka State Open University
Mysuru, Karnataka

Bachelors of Computer Applications (B.C.A)
01.2013 - 1 2017

University Overview

Haryana
Bhiwani, Haryana

Senior Secondary School from Board of Secondary Education
01.2012 - 1 2013

University Overview

Army Public School
Hisar Cantt, Haryana

High School from Central Board of Secondary Education
01.2007 - 1 2008

University Overview

Skills

MS Office Applications

Timeline

Process Trainer
Tech Mahindra
02.2020 - 03.2023
Customer Support Associate
Tech Mahindra
10.2017 - 01.2020
Karnataka State Open University
Bachelors of Computer Applications (B.C.A)
01.2013 - 1 2017
Haryana
Senior Secondary School from Board of Secondary Education
01.2012 - 1 2013
Army Public School
High School from Central Board of Secondary Education
01.2007 - 1 2008
Field Sales Trainer
NIIT Limited

Disclaimer

Disclaimer
I declare that the above particulars are true to the best of my knowledge and belief. I also undertake responsibility of intimation any change at the appropriate time.

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