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Dynamic Restaurant Floor Manager with a proven track record at Royal Cannaught Boat Club, excelling in customer engagement and workforce scheduling. Spearheaded cost reduction initiatives, enhancing operational efficiency and staff performance. Adept at training teams on sanitation standards, fostering a culture of excellence and innovation in fast-paced environments.
Professional hospitality manager with strong focus on team collaboration and achieving results. Skilled in overseeing daily operations, ensuring exceptional customer service, and optimizing staff performance. Adaptable and reliable, effectively managing changing needs and maintaining high standards. Known for strong leadership, conflict resolution, and fostering positive work environment
Managed and motivated employees to be productive and engaged in work.
Controlled costs to keep business operating within budget and increase profits.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Organized professional development programs for staff, leading to improved performance and skill sets.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Supervised all areas of restaurant to keep it clean and well-maintained.
Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Managed team of up to restaurant staff, maintaining exceptional customer service and quality standards.
Monitored food preparation, production, and plating for quality control.
Controlled food costs and managed inventory.
Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
Trained new team members on kitchen procedures, safety protocols, and company standards.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Managed store inventory and stock levels to maintain availability of products.
Managed daily store operations for smooth functioning and achieving sales targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
Coordinated with event planners to ensure successful execution of large-scale functions, managing staffing and logistical requirements as needed.
Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.Documentedkitchen inventory by reviewing stock and counting items.
Customer engagement
Jaycees
Travel Around The World