Manoj Singh

· Led end-to-end SAP BASIS operations, including, upgrades, patching, and performance tuning across ECC and S/4HANA landscapes.

· Drove system performance optimization, proactively identifying and resolving bottlenecks in SAP application and database layers.

· Administered diverse SAP landscapes including ABAP, JAVA, SOLMAN, Data Services, PI/PO, BW, HR, GRC, SLT and APO systems from a BASIS perspective.

· Oversaw system security and compliance, including compliance reviews, parameters tuning, DR Testing and audit readiness for SOX and GDPR.

· Mentored junior BASIS consultants, fostering skill development and ensuring adherence to best practices and documentation standards.

· Collaborated with cross-functional teams (ABAP, Functional, Infrastructure) to support business-critical initiatives and system enhancements.

Led the EHP8 Upgrade, DB User administration and Monthly System maintenances along with Business stakeholders communications, executions, planning etc

• System Upgrade, Kernel Upgrades, and maintenance of SAP systems in various module.
• SAP HANA administration (Check log Volumes, Backups) & ensure maximum availability of HANA system
• SAP HANA start/stop, Parameter changes in distributed Environment
• Performed HANA DB patch upgrade
• Performed DB2 FP upgrade
• System refresh in Hana, Oracle, DB2 and Live Cache based systems
• Performed the SAP Kernel upgrade in ABAP, Java, and web dispatchers.
• Installed and Uninstalled SAP ABAP Application server using SWPM.
• SAP Router License Renewal
• Analyzing and solving system dumps and system logs
• User Administrations and Authorizations.
• Worked on Webservices configuration, PI/PO Administration
• SAP System Monitoring like Check SAP servers, List of Active Users, Check
• Technical Skills:
• Net weaver SAP EP, SCM, BW,SOLMAN, BO,CRM,HR,ATP,SRM,GRC,XI-PO,MDM,GTS
• ERP ECC 6.0
• SAP Solution Manager SAP SOLMAN 7.2
• SAP BO 4.2
• RDBMS Oracle ,HANA & DB2
• Operating Systems Windows 2012,2016 ,HP-UX, Linux
• Other Tools Revtrack,Ticketing tools Service now and Remedy,Data-Protector

• Worked on SPS upgrade using SUM 1.
• Accountable for refresh/copy whenever required.
• SAP system refresh on Oracle Database and AIX operating system
• Monitoring background jobs like re-run, cancel jobs, change priority for both jobs and schedules.
• Review Daily Health check prepared by L1 & L2 for both Abap and Java systems.
• Background job administration and analyzing problems.
• Daily monitoring and preparing daily and weekly reports.
• User administration like Creating and deleting users and locking, unlocking, password reset as per requirement.
• SAP Router Configuration setup.
• Importing Transport requests in both SAP and OS level.
• TMS Configuration and analyzing for any issue.
• Configured output devices using SPAD, Spool management activities using SP01, authorizations of spool services, and troubleshooting.
• Scheduled jobs in background to cleanup spool request, dumps.
• SAP BO user administration
• Applying OSS notes.
• Kernel Upgrade
• Taking Live cache backup & Monitoring SAP Live cache using LC10
• Using BRTOOLS for Table space administration (adding data files and Table space reorganization)
• Monitoring and maintaining of the different File Systems at OS Level
• Providing support by handling the tickets.
• Attending daily and weekly team meetings.
• Alerts monitoring
• Troubleshooting the performance issues
• Tables export and import using R3trans in system refresh
• Preparing technical plan to implement changes in the entire landscape.
• Participating in the technical discussions with the client.
• Incident Handling, Change Management, SR Handling with proper ITIL Compliance
• Technical Skills:
• Net weaver SAP EP , SCM , BW , SOLMAN , BO
• ERP ECC 6.0
• SAP Solution Manager SAP SOLMAN 7.1 , 7.2
• SAP BO 4.0,4.1,4.2
• RDBMS Oracle & DB2
• Operating Systems Windows 2003, 2008,2012 , AIX 7.1
• Other Tools SNOW, Remedy ticketing tools

• Monitoring Alerts for different domain Networks, DB,Unix,Linux via Monitoring tools Nimsoft, Spectrum,SiteScope & Control-M.
• Providing support to technical Team and updating them on timely manner for any alert
• Initiating Bridge for P1 Incidents.
• Following up with technical team on closure of the alerts.
• Working with Service now and tools team on issues related to Alerts generation
• Managing alerts suppression and enable monitoring
• Providing L1 support to various Technical Support team.
• Giving training to new joiners
• Environment : Integrated Command Centre, NOC

• Troubleshooting various adobe products like Photoshop, Lightroom, Export pdf
• Photoshop elements, creative cloud application etc.
• Provide Support via Calls, chat and emails to the adobe customers all over the world, take remote sessions of the customers if necessary.
• Provided support for the windows and Mac users
• Primarily my work is to receive calls from the customers and resolve the issues online regarding Adobe products.
• Environment : Windows, Mac

• Remote Installation & Maintenance of VSAT Hub end equipment’s (GCUs)
• Monitoring tools - Net enforcer by allot communication, Cacti.
• Follow up with CRM team and Support team for installation.
• Follow up with customers until satisfactory results provided by team.
• Follow up with Satellite Service Providers to seek customer satisfactory result
• Environment : Windows, Unix, Linux