Manoj Singh
Senior Technical Project Manager & Business Analyst
Thane
Summary
Seasoned Project Manager & Business Analyst offering 15+ years of IT & ITES industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Assistant General Manager - Transition
EbixCash Global Services Pvt Ltd
Mumbai, Maharashtra
01.2020 - Current
- Interacted with customers to understand business needs and translate into requirements and project scope.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Assisted Director of Finance and Controller with Profit and Loss (P&L) special projects to obtain additional decision-making data.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Led teams of analysts to evaluate, plan and execute projects.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Executed analysis of risks and identified risk mitigation strategies.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Manager IT - Projects
Teleperformance
Thane
05.2015 - 01.2020
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Managed 15+ project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Gathered project requirements through interactions, meetings and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Maintained strict budgetary control on Infra projects ranging from $5m to $50m and working with project teams to track costs and control expenditures without sacrificing quality.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Recorded all project costs and expenses and aligned with project budget.
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Directed offsite team design, transition and standardization of 20+ processes, resulting in maximized team resources and management.
- Updated customers and senior leaders on progress and roadblocks.
Project Manager
Nelco Ltd. (A Tata Enterprise)
Navi Mumbai
08.2012 - 05.2015
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Managed projects from procurement to commission.
Project Manager
Trimax IT Infrastructure Services Pvt. Ltd.
Mumbai
08.2009 - 08.2012
- Completed assignments ahead of deadline.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
Customer Service Associate
GTL Limited
Navi Mumbai
10.2005 - 01.2007
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
BBA - Project Management
Sunrise University
Sunrise University05.2016
Mechanical Engineering
Shreeram Polytechnic
Mumbai University05.2003
Skills
- P&L Management
- Data analysis
- Strategic planning
- Business Process Mapping
- Risk mitigation planning
- Advanced Problem Solving
- Project Management
- Agile Practitioner
- Request for Proposals (RFP)
- Product Management
- Systems Development Life Cycle (SDLC)
- Microsoft Office Suite
- Project planning and development
- Budgeting
Accomplishments
- Managed 15 different projects with a budget of over $20,00,000
- Reduced labour and material costs by 7%.
- Over the past 5 years, successfully completed 6 projects from start to finish, generating a total of $600,000 in revenue.
- Worked as a single point of contact for over 15+ clients, answering all their requests and questions in a timely manner.
Certification
- CCNA Certified
- Prince 2 Agile Practitioner
- Microsoft Certified Azure Administrator
- PMP Training - 45 HRS PDU
Hobbies
Listening Music, Playing Chess
Languages
English
Native language
English
Advanced
C1
Hindi
Proficient
C2
Gujarati
Upper intermediate
B2
Marathi
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Assistant General Manager - Transition
EbixCash Global Services Pvt Ltd
01.2020 - Current
Manager IT - Projects
Teleperformance
05.2015 - 01.2020
Project Manager
Nelco Ltd. (A Tata Enterprise)
08.2012 - 05.2015
Project Manager
Trimax IT Infrastructure Services Pvt. Ltd.
08.2009 - 08.2012
Customer Service Associate
GTL Limited
10.2005 - 01.2007
BBA - Project Management
Sunrise University
Mechanical Engineering
Shreeram Polytechnic
- CCNA Certified
- Prince 2 Agile Practitioner
- Microsoft Certified Azure Administrator
- PMP Training - 45 HRS PDU
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