Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Manoj Timung

Manoj Timung

Regulatory Response Associate
Gurgaon

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
5
5
Languages

Work History

Regulatory Response Associate

Airbnb Capability Center
Gurgaon
01.2020 - Current
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Assisting our host's with all types of tax queries.
  • Any issues related to GDPR and CCPA laws, are taken care by us.
  • Responsible for Better Business Bureau as well which is monitored by CEO's family.

Business Associates

Accenture India Private Limited
Gurgaon
01.2019 - 10.2019
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Sales Associates

Convergys India Private Limited
Gurgaon
07.2017 - 11.2018
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Conducted surveys to determine customer opinion of products and services.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Reviewed successes and failures to learn from previous mistakes.
  • Evaluated current customer retention strategies and recommended improvements.

Education

Bachelor of Arts - History

Krishna Kanta Handique Open State University
Hojai, Assam.
01.2012 - 11.2015

Skills

    Expert on process, workflows and Nova

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Accomplishments

  • Collaborated with team of 6 people in the development of FTB.
  • Supported few more project in the past, Eg: India Host Acquisition, Verified Listing, Outbound Verification.
  • Successfully implemented one empower and few KMs.
  • Submitted 2 CI's for GST, and US Tax.


Certification

Business process improvement

Interests

Learning new things

Swimming

Timeline

Learning Lucidchart

10-2023

Figma for UX Design

10-2023

Optimizing for passion and skill

10-2023

Technical Writing: Quick Start Guides

09-2023

Business process improvement

07-2023

Lean Six Sigma Foundations

03-2021

Six Sigma: Green Belt

02-2021

Regulatory Response Associate

Airbnb Capability Center
01.2020 - Current

Business Associates

Accenture India Private Limited
01.2019 - 10.2019

Sales Associates

Convergys India Private Limited
07.2017 - 11.2018

Bachelor of Arts - History

Krishna Kanta Handique Open State University
01.2012 - 11.2015

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Manoj TimungRegulatory Response Associate