Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Manoj Tulsani

Jaipur

Summary

It is my endeavor in life to nurture a successful career. My philosophy in life is to learn and grow with the organization and make best useof the available resources and opportunities in order to create value for organization I'm associated with and strive towards a longstanding association . Encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Technical Support Representative

Teleperformance
11 2016 - 4 2019
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to 50 technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.

Operations Team Leader

Teleperformance
4 2019 - 09.2023
  • Set schedules and oversaw daily workflow.
  • Contributed to interviewing process and made new hire recommendations.
  • Produced detailed reports outlining performance against benchmarks.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Adhered to applicable guidelines and requirements, and assisted team in doing same.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Managed internal operational standards and productivity targets.

Education

M.COM - Pursuing

UNIVERSITY OF RAJASTHAN
2015

B.COM -

UNIVERSITY OF RAJASTHAN
2014

XII -

Akashdeep Public School Jaipur
2011

Akashdeep Public School Jaipur
2009

Skills

  • Communication
  • Problem Solving
  • Customer Service
  • Decision Making
  • Time Management
  • Performance Management
  • Conflict Resolution
  • Strategic Planning
  • Soft Skills
  • Employee performance evaluations
  • Recruiting and interviewing
  • Employee scheduling
  • Strategic planning
  • Staff Management

Accomplishments

  • Rewared for promoting maximum people within the process and company.
  • Rewared for being guiding light for months.
  • Rewarded for achivement of COA Customer obsession award.

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Sindhi
Bilingual or Proficient (C2)

Timeline

Technical Support Representative

Teleperformance
11 2016 - 4 2019

Operations Team Leader

Teleperformance
4 2019 - 09.2023

M.COM - Pursuing

UNIVERSITY OF RAJASTHAN

B.COM -

UNIVERSITY OF RAJASTHAN

XII -

Akashdeep Public School Jaipur

Akashdeep Public School Jaipur

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