MANOJ UMED SINGH
Mumbai
Summary
Enthusiastic & result-oriented professional with 12+ years expertise in Sales , Client servicing, Business Development, and Project Management, Proactive strategic thinker, demonstrate exceptional work ethic and a competitive personality with proven ability to achieve revenue goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Manager Sales
Shivaami Cloud Services
Mumbai
01.2025 - Current
- Led strategic initiatives that enhanced cloud service offerings and increased client satisfaction.
- Managed cross-functional teams to streamline project execution and foster collaboration.
- Developed comprehensive training programs that elevated team skills and boosted performance.
- Oversaw budget planning and resource allocation for various cloud projects.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Analyzed business performance data and forecasted business results for upper management.
AVP - Product - Business Development
GRG INDIA
Mumbai
08.2021 - 11.2023
- Acquired new clients for SaaS platform, expanding market reach.
- Cross-sold new SaaS platform to existing clients, enhancing overall client value.
- Managing existing client portfolio PAN India basis.
- Planned and developed sales strategies to drive revenue growth across India.
- Developed New Sales and CRM Team.
- Developed new features for the employee engagement and loyalty solution platform.
- Competition analysis for new feature development in the platform.
- Developed detailed budget plans to manage financial resources effectively.
Manager - Business Development
Edenred (India) Pvt LTD.
Mumbai
01.2018 - 07.2021
- Managed sales of co-branded meal and gift cards.
- Oversaw a team of 8 customer relation managers, improving client engagement.
- Managed new client portfolio across India.
- Submitted tender/RFP proposals to PSU clients in India.
- Cross-sold various products to enhance revenue.
- Achieving overall sales targets and retaining existing customers.
- Specialized in Bank Card, Mobile applications and B2B Rewards & Loyalty solutions.
Lead Consultant - Sales Consulting
A&A Business Consulting Pvt Ltd
01.2016 - 12.2017
- Acquired new clients for financial and sales services.
- Led client project for implementing SOPs tailored to industry requirements.
- Defining the sales strategies across the product line for revenue enhancement.
- Identified and analyzed best practices in the industry by mapping competitors.
- Assessed feasibility of defined processes by analyzing client resource constraints.
- Strategize the client's business and closely track the progress in terms of process execution, revenue growth, etc., and fabricate reports required to be presented to the management.
- Execute processes, new initiates, new revenue streams, business model restructuring etc., and closely track the implication process.
Manager - Client Services
Reliance Communication. Pvt.Ltd.
01.2015 - 12.2015
- Process Handled: Mobile: - GSM / VAS / Data Card.
- Oversaw VAS project timelines and deliverables to ensure alignment with client expectations.
- Managing Vendors for GSM mobile VAS services.
- Led implementation and launch of 123 voice and data services, enhancing client offerings.
- Analyzing statistics or other data to determine the level of customer service based on client requirements.
- Suggest and facilitate solutions with the involvement of the relevant work groups.
- Coordinated launch of new products, overseeing implementation, training for relevant work groups, process documentation, system readiness, and dry runs.
- Process Design, Periodic Operations Performance Reviews, and Organization Performance Improvement initiatives.
Team Leader
RELIANCE BPO. PVT.LTD.
06.2014 - 12.2014
- Handling team of 18 to 22 Customer care representative.
- Coached team to achieve set targets through targeted training and support.
- Published the team & process MIS.
- Successfully completed the C'SAT improvement project. Which involve analyzing the data of comment/feedback given by customer and taking corrective action like training on product & communication skill for improvement.
- Trained new agents on process and product knowledge.
- Participated in projects focused on AHT reduction, quality improvement, and process enhancement.
- Achieved top ranking in the West Zone, enhancing team morale and setting a standard for excellence.
Education
M.B.A - Marketing
SMU
Mumbai06-2016
B.com - Banking And Finance
Mumbai University
Mumbai03-2014
H.S.C - Accounting And Finance
Birla Colleges
Mumbai 03-2012
S.S.C - Maharashtra Board
MKES
Mumbai03-2010
Skills
- Cloud and SaaS sales
- New client acquisition
- Business development
- Employee engagement solutions
- Budget management
- Sales presentations
- Client servicing
- Cloud service management
Certification
NISM - Series - V-A Mutual Fund Distributors
Extracurricular Activities
Represented Maharashtra for badminton at National Level.
Hobbies and Interests
- Sports
- Music
Personal Information
- Date of Birth: 01/02/91
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Accomplishments
Nomination for the Eagle Award in recognition of a card project in India.
Timeline
Sr. Manager Sales
Shivaami Cloud Services
01.2025 - Current
AVP - Product - Business Development
GRG INDIA
08.2021 - 11.2023
Manager - Business Development
Edenred (India) Pvt LTD.
01.2018 - 07.2021
Lead Consultant - Sales Consulting
A&A Business Consulting Pvt Ltd
01.2016 - 12.2017
Manager - Client Services
Reliance Communication. Pvt.Ltd.
01.2015 - 12.2015
Team Leader
RELIANCE BPO. PVT.LTD.
06.2014 - 12.2014
M.B.A - Marketing
SMU
B.com - Banking And Finance
Mumbai University
H.S.C - Accounting And Finance
Birla Colleges
S.S.C - Maharashtra Board
MKES