Manoj Verma
Gurgaon
Summary
As a dedicated and results-driven professional, my goal is to leverage my extensive experience and technical background to lead and excel in managing the strategic operations of multiple facilities across a designated region/PAN India. I am committed to driving exceptional performance and delivering outstanding customer satisfaction through effective team leadership, operational efficiency, and client-centric solutions.
Accomplished and strategic leader with over 12 years of experience in the IFM industry, specializing in overseeing multi-site operations and driving digital transformation to enhance service delivery. Currently serving as the Regional Head at SMS Integrated Facility Services Pvt Ltd. This leadership led to the region receiving the best cross functional & Best Region Award for 2022-23 & 2023-24.
Overview
1
1
year of professional experience
Work History
Regional Head
SMS Integrated Facilities Services Pvt. Ltd.
12.2024 - Current
- Managed and oversaw operations for 100+ clients in the North Region, ensuring seamless service delivery and client satisfaction
- Developed and implemented strategic plans to optimize facility performance, consistently achieving KPIs and driving operational excellence
- Led a team of 25 employees, fostering a high-performance culture through coaching, mentoring, and development
- Managed a workforce of 1,800 people across multiple sites
- Oversaw a business portfolio valued at ₹4.1 Crore per month, with responsibility for budgeting, identifying cost-saving opportunities, and ensuring profitability
- Built and maintained strong client relationships, acting as the primary point of contact and addressing escalated issues promptly to ensure retention and satisfaction
- Ensured compliance with health, safety, and environmental regulations across all client operations, with regular audits and inspections to maintain industry standards
- Implemented innovative technologies and processes to improve service delivery, reduce costs, and enhance operational efficiency
- Prepared and presented performance reports to senior management, highlighting achievements, operational improvements, and areas requiring attention
- Collaborated with senior management to identify and pursue new business expansion opportunities within the region.
Sr. Manager - Operations & Business Development
Unify Facility Management Pvt Ltd.
10.2024 - 12.2024
- Leading the Operations and Business Development teams across the North Region, with accountability for HR, Legal, Transition, Mobilization, Operations, Financial Management, and Supply Chain functions
- Independently established a Data Center vertical from scratch, expanding the footprint across key locations in India, including Bangalore, Mumbai, Hyderabad, Haryana, and Rajasthan
- Successfully partnered with major industry players such as Reliance Jio, DAKC, SIFY, TATA Teleservices, SBI Life Sciences, IISC, and Siemens
- Oversaw management, retention, and growth of all existing and new operational contracts within the assigned territory
- Strengthened portfolios and enhanced the reputation and image of the company (Unify)
- Capitalized on business opportunities with Yotta Infrastructure for critical data center facility management
- Partnered with Schneider Electric and Vertiv for data center operations and maintenance on a PAN India basis
- Managed P&L for the North Region and Data Center business across the country, ensuring financial health and profitability
- Spearheaded the growth of technical business operations across various segments and regions in India
- Managed a team of 920 employees and handled a business portfolio valued at ₹1.52 Crore per month.
Technical Manager
Dusters Total Services Solution Pvt. Ltd
04.2024 - 10.2024
- Led all services (Technical and Facility Management) as the single point of contact for the client, Reliance Jio, in partnership with Schneider Electric
- Achieved operational excellence by implementing critical processes such as CSAT, E-checklists, Monthly Maintenance Reports (MMR), KPI-based job profiles, business development initiatives, and organizing Town Halls
- Responsible for upholding safety standards across all services
- Managed a workforce of 800 people, covering Technical, HR, Finance, Purchase, Safety (EHS), and Administration teams across various sites in the North and East regions
- Oversaw core functions including Maintenance, Implementation, Operations, HR, and Commercials (AMC & Finance)
- Provided technical services management for Data Centers of Reliance Jio and DLF accounts, ensuring smooth operations and technical upkeep
- Managed a monthly revenue of ₹2.50 Crore, overseeing a workforce of 1,100 personnel.
Facility Executive
OCS Group UK
11.2024 - 10.2024
- Managing General Administration at Client side- Century link Technologies India Pvt Ltd
- Procurement & Vendor Management
- Logistic arrangement
- Handling end to end transportation of in-house employees
- Conduct the orientation of new joiners
- Hotel accommodation for Delegates & New Joiners
- Provide Access Card and control access control system
- Handling Technical operations
- Organized doctor visit, blood donation camp & other Medical related activities
- Help HR team to conduct Cultural activities, Outing & annual conference meetings
- Managing Security & Housekeeping team and front desk operation
- Preparing timely & accurate financial & qualitative reports to senior management on Monthly basis
- Preparation of MMR & QBR reports.
Technical Manager
Impressions Services Pvt Ltd.
10.2024 - 04.2024
- Led Operations Management and Business Development for the Integrated Facility Management (IFM) vertical in North and South regions
- Responsible for building and expanding the IFM business
- Oversaw key functions including HR, Legal, Transition, Mobilization, Operations, Financial Management, and Supply Chain Management to ensure seamless service delivery
- Managed all existing and new operational contracts, focusing on contract retention, growth, and development within the assigned territories
- Strengthened the portfolio, reputation, and market presence of Impressions Services
- Managed the IFM business for Phillips - Signify Innovations across India, adhering to global processes and systems
- The Signify account included a comprehensive range of services such as Technical Services, Soft Services, Food & Beverages, Front Office Management, Security Services, and Landscaping
- Led a team of 900 employees, overseeing the operations and business portfolio valued at ₹2 Crore per month.
Education
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Timeline
Regional Head
SMS Integrated Facilities Services Pvt. Ltd.
12.2024 - Current
Facility Executive
OCS Group UK
11.2024 - 10.2024
Sr. Manager - Operations & Business Development
Unify Facility Management Pvt Ltd.
10.2024 - 12.2024
Technical Manager
Impressions Services Pvt Ltd.
10.2024 - 04.2024
Technical Manager
Dusters Total Services Solution Pvt. Ltd
04.2024 - 10.2024
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