MANOJ ARAVIND SUDHARSHANAM

Work History

Infoesearch ITES Pvt Ltd

Hyderabad

09.2019 - 10.2023

Attending to tickets generated over issues created when a build is triggered, patch updates
Abstracted production environment to developers by providing templates, so changes in infrastructure/technologies can be made at a single point
Implemented AWS solutions using EC2, S3, Route53, EBS, Elastic
Load Balancer, Auto scaling groups using Cloud Formation
Maintaining backup of EBS volumes by taking point-in-time snapshots and storing in S3 Buckets
Attending to needs of developers and configure required environments for Simulations, Testing
Installation, maintenance, removal and reinstallation of monitoring tools (Ability to install and conﬁgure Zabbix server, Zabbix proxy server and Zabbix endpoints)
Able to multi-task and work productively in dynamic environment
Handling incident response, troubleshooting and ﬁxing issues that occur daily on cloud
Getting diﬀerent internal or external groups together to resolve production site issues eﬀectively
Monitor server event logs, performance logs, growth of data on network, and checking status of server backups.
Configured and maintained web servers.
Created and serviced administrator and user accounts on Linux-based systems, managing deployments.
Resolved issues and escalated problems with knowledgeable support and quality service.

CMS Computers Limited

Hyderabad

08.2015 - 08.2019

Attended issues raised and provide Root cause analysis using senior support
Documentation of troubleshooting steps to resolve various issues
Automating installation, configuration and periodic system checks
Building, configuring, patching, upgrading and troubleshooting of physical and virtual Linux servers
Developing scripts based on customer requirement in Shell Scripting
Performs day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage.
Used ticketing systems to manage and process support actions and requests.