Manoj G
Network Engineer
Bengaluru,KA
Summary
Results-driven Sr Technical Associate Network Engineer at TESCO with expertise in network troubleshooting and monitoring. Proven track record of exceeding SLA standards and enhancing system performance through analytical thinking and effective communication. Skilled in managing complex IT projects and fostering team collaboration to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Sr Technical Associate Network Engineer
TESCO
Bengaluru
04.2019 - Current
- Analyzed network traffic and performance metrics to optimize system performance.
- Maintained a flexible schedule, and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support, and quality service.
- Diagnosed and executed a resolution for network and server issues.
- Monitored and maintained the network according to established guidelines and best practices.
- Exceeded SLA standards for response times and problem resolution.
- Configured servers according to specifications provided by customers or internal users.
- Used remote login tools to assist clients with technical and product questions.
- Worked closely with vendors to ensure timely delivery of hardware and software components as needed.
- Performed troubleshooting of network connections and other system components.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Follow up on network downtimes with on-site engineers to resolve the system issue.
- Perform weekly stock analysis, and generate the report to avoid stock loss.
- Managed Network Monitoring tools, like Intelligent Maintenance System, Verisae, and Athena.
- Establishing and maintaining clear communication with internal stakeholders and IT teams on corporate plans, policy status, issues, progress, and risk controls.
- Implementation, system upgrades, and operational troubleshooting.
- Conduct a daily huddle with the team to share their knowledge, ideas, and resolutions on earlier issues and new scenarios.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Generated reports based on collected data from multiple sources.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Maintained positive working relationship with fellow staff and management.
- Developed test plans for new software releases.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Analyzed system performance data to identify potential areas for improvement.
Technical Support Associate
Hinduja Global Solutions
Bengaluru
08.2017 - 04.2018
- Demonstrated familiarity with the latest hardware, software, and networking technology, as well as industry trends.
- Guided organizational technology strategy and roadmaps.
- Led technology selection and rollout, focusing on organizational planning, provider contracts, and supplier service-level agreements.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Reviewing policy, procedure, and manuals governing internal IT use.
- Implemented and managed wireless devices, multi-site network infrastructure, and business intelligence development and implementation.
- Implemented and managed Manage Engine Endpoint Central.
- Defining service standards and guidelines that serve as benchmarks for excellent service delivery according to global standards and SLAs, analyzing data for improvement, and improving client satisfaction.
- Implemented and managed Commvault data backup and recovery.
- Vendor management and procurement.
- License renewals and new procurement follow-ups.
- Managing an IT team size of 10 direct employees and 30 outsourced workers.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure, or destruction.
- Oversaw IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems.
- Conducted company-wide technology instruction, onboarding, and education.
- Identified, reviewed, and applied policies and procedures.
- Built, repaired, and installed computer-related hardware based on deployment procedures.
Education
Bachelor of Computer Applications -
Bangalore University
Bengaluru, KA01.2017
P.U.C ( P.C.M.B ) -
SEA Pre-University College
Bengaluru, KA01.2013
Skills
- Operating systems management
- Software upgrades and maintenance
- Productivity tools expertise
- Analytical thinking
- Network troubleshooting and monitoring
- Service-level agreement compliance
- Team collaboration skills
- Effective communication abilities
- Multitasking proficiency
- Time management strategies
- Data management techniques
Project Achievements
- Upskilled for a pilot process for a Malaysia-based project
- Implemented and managed stock loss
- Implemented and managed IMS Refrigeration's Intelligent Maintenance System
- Active in Continuous Improvement programs
Highlights Of Expertise
- Vulnerability and risk assessment
- Training & Knowledge Management
- Google Apps
- Stock loss Management
- Team management
- Server Management
Hobbies and Interests
- Setting up and operating AV equipment for events.
- Troubleshooting and resolving technical issues.
- Maintaining and repairing AV systems like Signal flow and troubleshooting.
- Working with clients and stakeholders.
- Cabling and wiring (e.g., HDMI, SDI, XLR, Ethernet).
Key Considerations
I'm familiar with purchase orders, vendor management, inventory tracking. So where as I can invest my knowledge on AV(Audio and video) field awareness can benefit on the company by cost optimization and efficient inventory management.
Languages
- English
- Kannada
- Hindi
Timeline
Sr Technical Associate Network Engineer
TESCO
04.2019 - Current
Technical Support Associate
Hinduja Global Solutions
08.2017 - 04.2018
Bachelor of Computer Applications -
Bangalore University
P.U.C ( P.C.M.B ) -
SEA Pre-University College
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