Manoj GC
Assistant Manager
Bengaluru,KA
Summary
Dynamic Collections Manager with a proven track record at Kotak Mahindra Prime, excelling in payment acceptance and customer service management. Achieved significant recoveries through strategic negotiation and customized payment plans, while mentoring teams to enhance performance. Skilled in analytical reasoning and account reconciliation, driving operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Collections Manager
Kotak Mahindra Prime LTD
04.2025 - Current
- Accessed credit records to evaluate customer credit histories.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Worked with legal resources and recovery teams to manage default issues.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
Senior Officer
HDFC Bank Limited
04.2022 - 03.2025
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
- Coached junior team members, fostering professional growth and improving overall team performance.
Education
Bachelor of Commerce - Commerce
Basaveshwara Degree College
Rajajinagar Bengaluru 04.2001 -
Pre University Education - Commerce
Basaveshwara College of Arts Commerce And Science
Bengaluru, India 04.2001 -
Skills
Payment acceptance
Portfolio management
Customer service management
Debt recovery expertise
Report preparation
Team leadership experience
Effective communication
Collections tracking
Timeline
Collections Manager
Kotak Mahindra Prime LTD
04.2025 - Current
Senior Officer
HDFC Bank Limited
04.2022 - 03.2025
Bachelor of Commerce - Commerce
Basaveshwara Degree College
04.2001 -
Pre University Education - Commerce
Basaveshwara College of Arts Commerce And Science
04.2001 -