Manojit Das
Pune
Summary
A management graduate in Marketing & Operations with approximately 5+ years of experience with proven track record in Customer Success, & Sales and Marketing functions across industries like IT, Retail, F&B & Real Estate for delivering value and innovation. Currently working as Customer Success Consultant, for a best-in-class HRMS Software with its footprint in India,US, Middle East and APAC region. Have got ample of exposure to creating a long-lasting customer relationship through conflict resolutions, assisting them in solving complex issues and prevention of churn and retaining customers Possess a clear understanding of the industry trends with the distinction of instituting quality practices to achieve business excellence. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude.
A brief of my experience can also be accessed through LinkedIn
Overview
5
5
years of professional experience
Work History
Customer Succes Consultant
Darwinbox Pvt. Ltd.
Pune
10.2022 - Current
- Working as a techno-functional consultant and providing recommendations on process.
- Configure and manage client’s instance on Darwinbox; Assist & Train clients to do it themselves.
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
- Drive product adoption, increasing overall retention and achieve process success for customers.
- Supported clients during critical HR events like Appraisal, Increments etc.
- Supported clients to resolve queries or bugs, as and when required.
- Worked on Up-sell/cross-sell and engaged Sales team to execute on those opportunities.
Customer Success Manager
Profit Apps India Pvt. Ltd.
Pune
01.2021 - 09.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer success team
- Created customer support strategy to increase customer retention and reduce churn
- Conducted Product training for the customers and mentored team members
- Played instrumental role in client satisfaction by working with Product & Engineering teams for proper resolution of service issues
- Prepared documents by studying customer RFPs and consulting with Senior Management
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback
- Participated in team-building activities to enhance working relationships
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities support teamwork.
Customer Success Executive
Times Internet Limited (Dineout)
Pune
07.2019 - 01.2021
- Maintaining long-lasting relationship with all customers
- Identifying and upselling/cross selling new opportunities
- Used software like Freshdesk & Salesforce to automate and monitor necessary workflow
- Coordinating with customers for Product activation, contact and subscription renewals
- Assisting & handholding the clients towards their business growth
- Retaining the potential churn accounts.
Associate Manager - Sales
Puranik Builders Ltd.
Mumbai
10.2018 - 06.2019
- Sourcing New Customer through Channel Partners & Booked Customers
- Arranging BTL activities
- Closing Potential client & assisting them till registration
- Giving presentations to the customers related to the project, agreement & handover
- Involved in post-sales activities like Sanctioning of loans, recovery etc.
Education
PGDM (Marketing & Operations) -
Affiliated to Pune University
Bachelor of Business Administration (BBA) -
Kolkatta
Certified Darwinbox Practioner -
Darwinbox Pvt Ltd
Certified SAP Sales & Distribution -
PRIMUS Techsystems Pvt. Ltd.
Certified – Markeing – Retail -
National Skill Development Corporation
Skills
- Customer Relationship Management
- Sales & Negotiation
- Process Optimization
- Business Planning
- Management Coaching
- Communication
- Leadership
- Change Management
- Team Building
- Adaption
- Strategic Planning
- Customer Service
- Analytics
- Problem Solving
- Attrition Control & Retention
- Can-Do Attitude
Accomplishments
- Handling a diverse customer base which is contributing to half a million ARR
- Introduced changes to the client on-boarding process that increased the client satisfaction score by 8%.
- Reduced the churn & rention of customers by 30% by conducting workshops, weekly engagements, increasing product stickiness by introducing the other modules
- An integral part of the ISMS Audit in Prorfit App for the Customer Success Team
Personal Information
- Date of Birth: 05/25/94
- Visa Status: India: Available (Citizen)
Hobbies and Interests
When I am not in work I enjoy cooking bengali delicacies and going on long drives
References
References available upon request.
Timeline
Customer Succes Consultant
Darwinbox Pvt. Ltd.
10.2022 - Current
Customer Success Manager
Profit Apps India Pvt. Ltd.
01.2021 - 09.2022
Customer Success Executive
Times Internet Limited (Dineout)
07.2019 - 01.2021
Associate Manager - Sales
Puranik Builders Ltd.
10.2018 - 06.2019
PGDM (Marketing & Operations) -
Affiliated to Pune University
Bachelor of Business Administration (BBA) -
Kolkatta
Certified Darwinbox Practioner -
Darwinbox Pvt Ltd
Certified SAP Sales & Distribution -
PRIMUS Techsystems Pvt. Ltd.
Certified – Markeing – Retail -
National Skill Development Corporation
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