MANOJ JANGIR

• Directed daily operations while maintaining exceptional service standards in hospitality management.
• Implemented cost control measures to optimize budget management and resource allocation.
• Developed marketing strategies to enhance brand visibility and attract new guests.
• Coordinated events and special activities to improve guest experiences at the resort.
• Analyzed customer feedback to enhance service offerings and address concerns promptly.
• Administered employee discipline through verbal and written warnings.
• Tracked monthly sales to generate reports for business development planning.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Developed and implemented marketing strategies for seasonal promotions.

• Ensured compliance with health and safety regulations across the property.
• Coordinated marketing efforts for the resort, such as promotions, advertising campaigns and special events.
• Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
• Provided leadership support to staff members by setting goals and expectations.
• Negotiated contracts with vendors to obtain supplies and services at competitive prices.
• Analyzed sales data from reservations system to identify trends in guest preferences.
• Resolved guest complaints or escalated them as necessary to ensure satisfaction.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Managed daily front desk operations.
• Supervised front office staff and coordinated training sessions.
• Handled guest inquiries and resolved complaints effectively.
• Oversaw scheduling and maintained room inventory accuracy.
• Implemented standard operating procedures for front office tasks.
• Collaborated with housekeeping to ensure room readiness for guests.
• Monitored financial transactions and maintained billing accuracy.
• Enhanced guest experiences through personalized service initiatives.
• Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.

Ensured timely collection of online feedback through Madelia, achieving consistent positive scores.

Managed enrollment for Radisson Rewards program to enhance guest loyalty and retention.

Analyzed credit limit reports daily, facilitating timely payments and financial accuracy.

Conducted training programs for front office personnel to maintain high service standards.

Handled overbooking situations while prioritizing guest satisfaction and experience.

Communicated with guests to ensure optimal levels of satisfaction and address concerns.

Contributed to team achievements, resulting in 96% occupancy in June 2019 and 95% in July 2018.

Recognized as part of ‘Hotel of the Year 2013’ by Carlson Hotel Group for outstanding service.

• Managed front desk operations and ensured guest satisfaction daily.
• Oversaw lobby area cleanliness and organization for welcoming atmosphere.
• Assisted guests with check-in and check-out procedures efficiently.
• Supervised and trained staff on service techniques, boosting overall guest satisfaction.
• Managed the lobby staff, ensuring that all employees had appropriate training and resources to perform their duties.
• Participated in inventory management, conducting counts and ordering supplies as needed.

• Handled reservations and room assignments using hotel management software.
• Provided information about local attractions and services to guests.
• Assisted guests with check-in and check-out procedures.
• Addressed guest inquiries and resolved complaints efficiently.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

• Greeted and assisted guests during check-in and check-out processes.
• Managed phone inquiries and directed calls to appropriate departments.
• Coordinated room assignments and maintained accurate guest records.
• Processed payments and handled billing inquiries efficiently.
• Provided information about hotel amenities and local attractions to guests.
• Maintained front office cleanliness and organization throughout shifts.

• Greeted guests warmly upon arrival at luxury resort to enhance first impressions.
• Coordinated guest requests with various departments to ensure timely service delivery.
• Provided comprehensive information regarding resort amenities and local attractions.
• Maintained a clean, organized front office environment daily to uphold standards.