Manoj Kumar

• Protected Amazon businesses from customer abuse while ensuring superior experiences for good customers.
• Developed sophisticated data-centric systems to detect abusive patterns across millions of transactions.
• Built platforms to ensure safe and trusted e-commerce transactions, safeguarding against fraud.
• Ensured compliance with regulatory requirements and implemented measures to minimize exposure.
• Implemented standard procedures to maintain compliance and mitigate risk.
• Monitored work queues and resolved daily business queries to enhance operational efficiency.
• Conducted weekly team meetings for SOP updates and quality improvement discussions.
• Facilitated QA audits and provided coaching to investigators for individual development.

Investigated suspicious activities, including unexpected large purchases, to mitigate potential fraud impacts.

Analyzed high-risk fraudulent e-commerce transactions to safeguard company and customers.

Identified risks to stakeholders through data analysis and advanced investigative techniques.

• Authenticated complex transactions by reviewing order details and validating identities.
• Recognized established fraud patterns and detected emerging trends in transactional fraud.
• Facilitated communication with internal teams, financial institutions, and external customers to streamline investigation processes.
• Documented findings to support adherence to standard operating procedures for effective escalation.
• Achieved stringent productivity and quality assurance targets during case investigations.

Ensured compliance with Foreign Account Tax Compliance Act by identifying, documenting, and reporting U.S. account holders.

Assessed tax forms for completeness, determining FATCA status of entities and individuals to ensure accurate reporting.

• Reviewed onboarding documents, including W-8 and W-9 forms, for accuracy and validity.
• Resolved documentation gaps through targeted remediation strategies, ensuring compliance and reducing risk.
• Conducted periodic risk reviews to identify and address potential tax evasion risks, enhancing overall compliance framework.

Delivered coaching sessions based on scientific curriculum for various sports, including football and basketball.

Managed student development to improve technical skills and overall physical fitness outcomes.

Monitored children's fitness levels and progress to track development and support participation.

• Executed specialized programs like Kid Fit and Get Athletic to enhance physical activity and engagement in partner schools.
• Assisted in organizing sports events and talent hunts, including Speedstar.