Summary
Overview
Work History
Education
Skills
Trainings
Administration and budget
Core work activities
Personal Information
Languages
Hobbies and Interests
Languages
Timeline
Generic
Manoj Kumar Chaturvedi

Manoj Kumar Chaturvedi

Bengaluru

Summary

It is my desire to achieve professional Excellency while working in an establishment that provides ample opportunity to broaden my carrier and utilize my professional experience for the development of organization.

14 years of hospitality experience with 6 years as an Executive Housekeeper. Certified departmental trainer from Club Mahindra, Jaypee Palace, Radisson, Pride plaza, Lemon Tree Hotels & Olive Hotels. Expertise in Pre-opening, Renovations ,Trainings & Operations. Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, Known for fostering team collaboration while ensuring optimal customer service and satisfaction.

Overview

16
16
years of professional experience

Work History

Area Manager

Olive Hotels by Embassy
Bangalore
03.2024 - Current
  • Managing 10 hotels as an area manager out of 29 hotels in Bangalore
  • Managed the departmental cost under budget
  • Decrease in attrition rate
  • Responsible for training and Orientation of new staff.

Deputy Executive Housekeeper

Lemon tree Hotel Electronic City & Ulsoor Bangalore
Bangalore
11.2021 - 02.2024
  • Managed the departmental cost under budget
  • Staff recognition taken an upswing
  • Certified trainer (Train the trainer) responsible for conducting the trainings.

Asst. Executive Housekeeper Manager

Lemon Tree Premier Hotel Ahmedabad
Ahmedabad
02.2018 - 11.2021
  • Lead 1 of the department
  • Was responsible for day to day operation of the dept
  • Hotel having 63 rooms with 02 ‘FnB outlets
  • Managed a team of 15 members including guest rooms, laundry, public area & horticulture to deliver best guest experience.

Asst. Manager Housekeeping

Lemon Tree Hotel Electronic City Bangalore
Bangalore
10.2015 - 02.2018
  • 2nd in command of the department
  • Was responsible for day to day operation of the dept
  • Reporting to the EHK
  • Hotel having 175 Rooms & 03 FnB outlets
  • Managed a team of 32 members including guest rooms, laundry, public area & horticulture to deliver best guest experience.

Housekeeping Supervisor

The Pride Plaza Hotel Aerocity Delhi
Delhi
11.2014 - 10.2015
  • Managed a team of 42 associates, 4 team leaders including guest rooms, laundry, public area & horticulture to deliver best guest experience
  • Total inventory of the hotel is 385 guest rooms along with 8 F N B outlets.

Housekeeping Supervisor

Radisson Blu Ludhiana
Ludhiana
06.2012 - 08.2014
  • Total inventory of the hotel is 96 guest rooms ranging from 538 sq ft along with 7 FNB outlets
  • Managed a team of 20 members including guest rooms, laundry, public area & horticulture to deliver best guest experience as a HK Supervisor.

Housekeeping Guest service Associate

Jaypee Palace Hotel Agra
Agra
02.2011 - 06.2012

Housekeeping Guest service Associate

Club Mahindra Safari Resort Corbett
Corbett
06.2010 - 01.2011

Job Trainee

Majorda Beach Resort Goa
Goa
12.2008 - 06.2009

Education

Four Years degree course in Hotel Management -

J.P. Institute Meerut
Meerut, Uttar Pradesh
01.2010

12th -

A.V. Intermediate Collage Gorakhpur
Gorakhpur, Uttar Pradesh
03.2003

10th -

A.V. Intermediate Collage Gorakhpur
Gorakhpur, Uttar Pradesh
03.2001

Skills

  • Pre-opening
  • Renovation
  • Relationship building and management
  • Day to day operation of the dept
  • Public area
  • Horticulture
  • Emphasize guest satisfaction
  • Financial management
  • Computer skills: basic computer operations, Opera, Protel, Micros, Triton, Livinsoft, Hotelogix, Jarvis, IDS Edition (Software)

Trainings

  • Conducting training classes for the team.
  • Assisting L&D dept. in developing different training modules and presentation

Administration and budget

  • Offer suggestions to the H.R. Department concerning recruitment, selection up gradation and so on.
  • Assisting G.M in preparation of annual housekeeping budget.

Core work activities

  • Managing Housekeeping Operations
  • Ensure guest room status is communicated to the front desk in timely and effective manner.
  • Work effectively with the engineering department on guestroom maintenance needs. Ensuring PPM of rooms get done on time.
  • Supervise the property general cleaning schedule.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily housekeeping shifts operations and ensure compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective program for all guestrooms and public spaces.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Ensuring Exceptional Customer Service. Responds to and handles guest problems and complaints
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Managing Departmental costs
  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Comprehends budgets, operating statements and payroll reports as needed to assist in the financial management of department.
  • Conducting Human Resources Activities
  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies administrated fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures and support the Peer Review Process.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Personal Information

  • Father's Name: Shri. H.N.Chaturvedi
  • Title: Area Manager Olive Hotels
  • Date of Birth: 07/12/1986
  • Marital Status: Married

Languages

  • English
  • Hindi

Hobbies and Interests

Listening Music & traveling.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Area Manager

Olive Hotels by Embassy
03.2024 - Current

Deputy Executive Housekeeper

Lemon tree Hotel Electronic City & Ulsoor Bangalore
11.2021 - 02.2024

Asst. Executive Housekeeper Manager

Lemon Tree Premier Hotel Ahmedabad
02.2018 - 11.2021

Asst. Manager Housekeeping

Lemon Tree Hotel Electronic City Bangalore
10.2015 - 02.2018

Housekeeping Supervisor

The Pride Plaza Hotel Aerocity Delhi
11.2014 - 10.2015

Housekeeping Supervisor

Radisson Blu Ludhiana
06.2012 - 08.2014

Housekeeping Guest service Associate

Jaypee Palace Hotel Agra
02.2011 - 06.2012

Housekeeping Guest service Associate

Club Mahindra Safari Resort Corbett
06.2010 - 01.2011

Job Trainee

Majorda Beach Resort Goa
12.2008 - 06.2009

Four Years degree course in Hotel Management -

J.P. Institute Meerut

12th -

A.V. Intermediate Collage Gorakhpur

10th -

A.V. Intermediate Collage Gorakhpur
Manoj Kumar Chaturvedi