Senior Data Scientist | AI Architect | Operations Analytics
Bengaluru,Karnataka
Summary
Over 11+ years of experience in designing, building, and deploying Machine Learning & Technology solutions. Expertise in end-to-end building of analytical platforms, product design, development and scalable deployment
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Data Scientist & Solutions Architect, Operation Analytics
Fidelity Investments - Lead / Senior Lead
Bangalore, KA
2018.03 - Current
WI Topic Modelling platform
Led development of WI XTRAC work items summarization to determine volume drivers using Large Language Models
WI Forecasting Engine NexGen Forecasting platform powered by AI
Product owner and architect of AI based Central Forecasting engine for WI & HCG operations that forecasts ~17Mn Calls and ~7Mn Backoffice work items per year
Universal engine framework, offered as Forecast as a Service that supports univariate & multivariate [Using FRED API] time series models developed
Capacity Planning Tools
Digital Multi Year / Long Range Planning Designed and implemented Capacity Planning analytics platform that digitalized 1000+ excel workbooks enabling 60% reduction of manual effort.
Product has been used to manage staffing strategy for 3,900 associates and $700M across 70+ functions
Q & A Chat Bot
Scalable bot, Load/Test/deploy in one day using web page- deployed for 4+ functions
Opsgenie - NLP Chat Bot to SQL
Designed the idea and led the development in building Conversation chat bot that converts NLP questions to SQL queries that can answer ops metrics (Ln2Sql & Rasa).
Manager
CITI Corp Services Pvt Ltd
Bangalore
2012.07 - 2018.03
Developed Loss Mitigation campaigns (R2R, 2CSM) resulting in ENR of 30.9MM.
Developed Agency Refinance Model to generate booking probability score that resulted in 1% booking rate.
Automated campaign process execution using VBA and SAS, reducing manual working time by 100 hours/mo.
Education
PG Diploma - Data Science
Upgrad -IIITB
Bangalore
2017.02 - 2018.03
MTech - Computer Science
IIITB
Bangalore
2010.06 - 2012.06
Skills
Machine Learning Modelling Techniques – Supervised, Unsupervised, Time Series, NLP
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Accomplishments
WI NLP Hackathon Winner (2023) in most Re-usable Category. Built QuickBot frame that enables to create a chatbot for teams within an hour.
Won Battle of Minds for 2014-Q3 for Campaign Automation Tool, Superstar award for 2015-Q3