Manoj Kumar Gondimalla

WI Topic Modelling platform

• Led development of WI XTRAC work items summarization to determine volume drivers using Large Language Models

WI Forecasting Engine NexGen Forecasting platform powered by AI

• Product owner and architect of AI based Central Forecasting engine for WI & HCG operations that forecasts ~17Mn Calls and ~7Mn Backoffice work items per year
• Universal engine framework, offered as Forecast as a Service that supports univariate & multivariate [Using FRED API] time series models developed

Capacity Planning Tools

• Digital Multi Year / Long Range Planning Designed and implemented Capacity Planning analytics platform that digitalized 1000+ excel workbooks enabling 60% reduction of manual effort.
• Product has been used to manage staffing strategy for 3,900 associates and $700M across 70+ functions

Q & A Chat Bot

• Scalable bot, Load/Test/deploy in one day using web page- deployed for 4+ functions

Opsgenie - NLP Chat Bot to SQL

• Designed the idea and led the development in building Conversation chat bot that converts NLP questions to SQL queries that can answer ops metrics (Ln2Sql & Rasa).

• Developed Loss Mitigation campaigns (R2R, 2CSM) resulting in ENR of 30.9 MM.
• Developed Agency Refinance Model to generate booking probability score that resulted in 1% booking rate.
• Automated campaign process execution using VBA and SAS, reducing manual working time by 100 hours/mo.