Manojkumar Kamatchi
Cyber Security
Bengaluru,KA
Summary
14+ years of comprehensive cross-cultural experience in the areas of:
Information Security Governance | Security Incident handling | SOC IR Operations| Malware Analysis | Threat Intelligence | Data Loss Prevention| Vulnerability Management | Policy Compliance
Proficient with Security tools like, SIEM (Splunk, ArcSight, SecureWorks and Qradar), DLP(Symantec and TrendMicro), VM (Nexpose and Qualys), Endpoint Management tools(Symantec, Tanium, McAfee, and TrendMicro), IPS(SourceFire and FireEye).
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Security Delivery Associate Manager
Accenture
Bangalore
06.2021 - Current
- Managing SOC/TVM Projects and played key roles in Transition of SIEM projects.
- Possess good Project Management, Service delivery Management and Client Engagement experience.
- Performed end-to-end Transition of SIEM services with Splunk monitoring tool for Global Client.
- Established Automation of L1 activities through Splunk SOAR tool.
- Expertise in designing, deployment and maintenance of SIEM,TVM, and Data Loss Prevention Tools.
Security Delivery Lead
Accenture
Bangalore
10.2018 - 05.2021
- Led SIEM/TVM Operations with Premium Clients.
- Identified number of use cases based on Client's threat profiles and implemented Cyber Security Response Plans in line with MITRE framework.
- Successfully handled Critical Incidents with L3 level and provided
- Proficient in Log Analysis and Finding RCA of Critical Incidents.
- Proficient in Splunk/Qradar/ArcSight tools - SIEM
- Excellent communication, presentation, and interpersonal skills
- Experienced in team building and mentoring skills
Senior Security Analyst
Accenture
Bangalore
08.2015 - 09.2018
- Symantec DLP (Vontu): Administration, Configuration, Policy Creation and Report
- Test and find data loss techniques for the organization and create relevant rules for the protection
- Vulnerability Management (Qualys&Nexpose): Managing a Continuous Internal/External Vulnerability Scanning programs
- Tracking vulnerability remediation activities and managing risk acceptance process
- Ensured compliance with ISO 27001 standards
- Maintained working relationships with various IT support teams
Technical Team Lead
Trend Micro - Accel Frontline Ltd
Chennai
12.2012 - 07.2015
- Ensures that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently
- Makes sure that important support-related information is disseminated to the support team through effective communication (regular meetings if necessary)
- Monitor queues, schedules agents and manage schedule adherence of the team
- Participates in the recruitment of staff to the team
- Provides quick, courteous and cost-effective 2nd level support to Technical Partners and Level 1 support engineers while resolving issues related to installation, deployment, implementation, functionality and usage of Trend Micro products
- Responsible of maintaining internal team metrics, including Customer Satisfaction, Solution Cycle Time, Resolution Rate and Escalation Rate
- Generate reports as assigned
- Coach and mentor engineers on threat technology and process adherence
- Performs Quality Monitoring of agents and provide appropriate and regular feedback to agents
Senior Technical Support Engineer
Trend Micro - Accel Frontline Ltd
Chennai
10.2010 - 11.2012
- Responsible for handling case escalations especially of unsatisfied customers
- Responsible for organizing team trainings, scheduling team shifting, and e-mail monitoring
- Responsible for implementing policies and motivating team members
- Works closely with Level 1 agents on open and escalated cases
- Works closely with Tier 2's regarding escalations and product issues/updates
- Provides appropriate and regular feedback to agents through effective communication
- Assess and report on product issues that will primarily impact the customer experience and support performance
- Train Level 1 Consumer support engineers in solving known issues through Frequent Technical Sharing
Technical Support Engineer
Trend Micro - Accel Frontline Ltd
Chennai
04.2009 - 10.2010
- Responsible for providing the first line of technical support through phone and e-mail
- Responsible for channeling technical information to customers through the documentation of solutions and techniques outlined in push channels such as Support web site, Online Forums….etc
- Responsible for logging new incidents into the CRM tool, updating and properly closing each incident
- Responsible for escalating customer support cases (when needed) and reporting all emerging support issues to Level 2
- Responsible for passing on reported bugs to Level 2 agents for verification
- Help clients in installing, configuring and troubleshooting the problems encountered using the Trend Micro consumer product.
Systems Engineer
Buffalo – Accel Frontline Ltd
Chennai
12.2007 - 03.2009
- Provides technical support for the “Buffalo” Products like Network Storage and Routers
- Technical Support for NAS – Tera Stations and Wireless Routers
- Handle incoming calls and resolving technical issues
- Continuously improve and upgrade technical knowledge and skills through training and certification
- Meet business objectives and team targets defined by SLAs and Scorecards
Education
Bachelor of Engineering (B.E) - Electronics and Communication
Madurai Kamaraj University
Dindigul 06.2000 - 05.2004
Skills
Security threat response
Certification
TREND MICRO Certified Security Professional
Timeline
Splunk Power user Certified
10-2021
Security Delivery Associate Manager
Accenture
06.2021 - Current
Security Delivery Lead
Accenture
10.2018 - 05.2021
QualysGuard Certified Specialist
07-2018
Certified Ethical Hacker
03-2017
Senior Security Analyst
Accenture
08.2015 - 09.2018
ITIL V 3.0 Foundation Certified Professional
07-2013
Technical Team Lead
Trend Micro - Accel Frontline Ltd
12.2012 - 07.2015
TREND MICRO Certified Security Professional
03-2011
Senior Technical Support Engineer
Trend Micro - Accel Frontline Ltd
10.2010 - 11.2012
Technical Support Engineer
Trend Micro - Accel Frontline Ltd
04.2009 - 10.2010
Systems Engineer
Buffalo – Accel Frontline Ltd
12.2007 - 03.2009
Bachelor of Engineering (B.E) - Electronics and Communication
Madurai Kamaraj University
06.2000 - 05.2004
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