Manoj Nagarajan
Senior Customer Service Associate
Mannargudi
Summary
Dedicated Senior Customer Service Associate with 9 years of experience at Indian Overseas Bank, recognized for delivering exceptional customer service and enhancing client relationships. Proven ability in resolving complex inquiries and driving customer satisfaction through strong interpersonal skills. Aiming to leverage expertise in a new role that fosters both organizational success and personal development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate
Indian Overseas Bank
Mannargudi
11.2022 - Current
- Facilitated customer banking activities like managing accounts and handling monetary transactions.
- Enhanced financial performance by growing savings, current accounts, and term deposits.
- Boosted the number of jewel loans, propelling the branch to a leading pan-India rank.
- Processed loans for women self-help groups in the agriculture sector.
- Increased branch sales and portfolio growth by providing financial product recommendations to prospective clients.
- Balanced and replenished ATMs efficiently to ensure continuous operation, and ensured KYC compliance through a diligent process.
- Mentored team members to ensure precise transaction processing.
Customer Service Associate
Indian Overseas Bank
Edamelaiyur
09.2015 - 10.2022
- Handled deposits, withdrawals, transfers, loan payments and various other transactions with precision.
- Recognized as Para Banking Champion of regional campaign by excelling in sales of para banking products like PMJJBY and PMSBY.
- Achieved recognition as Bima Bank of the region through collaboration with LIC of India and self-help groups.
- Showcased strong capability in minimizing non-performing assets through effective recovery strategies.
- Directed branch activities successfully through demonetization and Covid-19 challenges, ensuring robust customer interactions despite staffing shortages.
Education
Bachelor of Engineering - Electronics And Instrumentation Engineering
KLN College of Engineering
Madurai, India04-2014
Diploma - Electrical And Electronics Engineering
Tamilnadu Polytechnic College
Madurai, India04-2011
Skills
- Strong Interpersonal Skills
- Customer Engagement
- Cash Flow Administration
- Sales Proficiency
- Active Listening and Communication
- Forward-Thinking Leadership
- Debt Recovery Management
- Banking Transaction Coordination
Certification
- Junior Associate of Indian Institute of Banking & Finance (IIBF)
- National Cadet Corps (NCC) Volunteer Work, 7 Tamilnadu Battalion; earned B and C Certificates
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Customer Service Associate
Indian Overseas Bank
11.2022 - Current
Customer Service Associate
Indian Overseas Bank
09.2015 - 10.2022
- Junior Associate of Indian Institute of Banking & Finance (IIBF)
- National Cadet Corps (NCC) Volunteer Work, 7 Tamilnadu Battalion; earned B and C Certificates
Bachelor of Engineering - Electronics And Instrumentation Engineering
KLN College of Engineering
Diploma - Electrical And Electronics Engineering
Tamilnadu Polytechnic College
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